Zune froze up, has content but cannot access it

PlatinumRug4162 · Jun 30, 2016

I have two Zune 120 GB devices. I have all of my music stored on them and use them every single day. One of them froze up on the weekend, I did a reset and it came back, but it says there is no content. No music, no pictures, nothing. But when I plugged
it into my computer, it says that there is still 56.05 GB used and about 57 GB free. So if the files are still on the device, what can I possibly do to be able to access them? The last time this happened, I had to format the Zune and reload all my files.
I am syncing it now to my music, but it is just adding it on to the free space. The used space is still there, What can I do to access those original files? Anyone? Thank you so much for any assistance!

Zune Diehard Fan

:)

Miss Ermine · Jun 30, 2016

Zune pass content not showing up on Surface RT

Hey there MikeW2k, which content is this exactly? Zune-specific content will need Zune software (for example, the ten monthly freebies), but once music is purchased on your accounts it should be cross-platform. If you let us know specifically which you
don't have access to, and what happens when you try to access it, we can take a look at it for you!

IceStorm III · Jun 30, 2016

Zune

You do not need Zune Pass to stream from the Zune software to a 360. You WILL need the pass to listen to Zune Pass content.

I use the same Windows Live ID for both my gamertag and Zune account. If you aren't, you won't have access to the DRM'ed Zune Pass content that's being shared.

Nafc Sh4dowX · Jul 8, 2016

hello there,

Here is a list of the device commands for both V1/V2 and Zune HD devices. Try these actions first if you are having a problem with syncing to your Zune device.

Reboot:

Zune HD:

Press and hold power button (button on top of the device) for 10 seconds

Zune30/4/8/16/80/120 Devices: Press and hold the Back button (<-) + Up on the directional pad at the same time

Format Device from the Zune software (All devices):

Go to Settings > Device > Sync Options
> Then click the "erase all content" button.

Sleep Mode:

Zune HD: Press the power button once

Zune HD: To power off, hold the power button for 3 seconds then pull down on the screen saver

Zune30/4/8/16/80/120 Devices: Press and hold Back +
Down

Initializing and formatting your Zune HD Device:

To Initialize/Format - Reboot device (turn the device completely off) then when turning the device back on hold the home (center) button and media button(on the side) at the same time. This will delete all content off of the device and allows firmware reinstall.

To enter Recovery mode – Press and hold the power and media buttons for 15 seconds. The device reboots into Recovery mode (content is not erased, allows for firmware reinstall). This is a good option if you want to keep the content on your device, but reinstall
the firmware.

Nafc Sh4dowX

hello there,

Here is a list of the device commands for both V1/V2 and Zune HD devices. Try these actions first if you are having a problem with syncing to your Zune device.

Reboot:

Zune HD:

Press and hold power button (button on top of the device) for 10 seconds

Zune30/4/8/16/80/120 Devices: Press and hold the Back button (<-) + Up on the directional pad at the same time

Format Device from the Zune software (All devices):

Go to Settings > Device > Sync Options
> Then click the "erase all content" button.

Sleep Mode:

Zune HD: Press the power button once

Zune HD: To power off, hold the power button for 3 seconds then pull down on the screen saver

Zune30/4/8/16/80/120 Devices: Press and hold Back +
Down

Initializing and formatting your Zune HD Device:

To Initialize/Format - Reboot device (turn the device completely off) then when turning the device back on hold the home (center) button and media button(on the side) at the same time. This will delete all content off of the device and allows firmware reinstall.

To enter Recovery mode – Press and hold the power and media buttons for 15 seconds. The device reboots into Recovery mode (content is not erased, allows for firmware reinstall). This is a good option if you want to keep the content on your device, but reinstall
the firmware.

IceStorm III

You do not need Zune Pass to stream from the Zune software to a 360. You WILL need the pass to listen to Zune Pass content.

I use the same Windows Live ID for both my gamertag and Zune account. If you aren't, you won't have access to the DRM'ed Zune Pass content that's being shared.

Farscape247

remember though, if someone has a gamertag and pays for something off zune or marketplace then don't use that account for 2 years, it cannot be deleted as there is purchased content on there.(legal issues)...

IceStorm III

I set it up with one of my PCs. My library isn't empty. It has a small Zune icon next to it under Music Library.

The Zune client on the 360 doesn't puport to stream content from a PC to the 360. It says "Unlimited Music, No Ads. Listen now with Zune Pass".

Dave Eckert

[quote user="IceStorm III"]

You do not need Zune Pass to stream from the Zune software to a 360. You WILL need the pass to listen to Zune Pass content.

I use the same Windows Live ID for both my gamertag and Zune account. If you aren't, you won't have access to the DRM'ed Zune Pass content that's being shared.

[/quote]

OMG...a.Did you not reead the part where I said it
asks me to sign up for a Zune pass? You just said you need the pass to
listen. oh asnd guess what? My content isn't or never was purchased as Zune pass conternt, so yes you
do Zune Pass to stream to an XBox 360 (the conternt that I pasyed for via Zune). Otherwise, you only get to listen to 15 seconds. Besides, my computer isn't hooked up to my PC, only 1 machine at a time gets my connection because I can't
be bothered to deal with the hassle of routers.

Zune froze up, has content but cannot access it