Zhone Zhone 6381-A2-GB23-10: Restoring Factory Defaults

Addendum: the modem is a Zhone, model# 6381-A4-200-0AC

when you put it in "full bridge mode" it disabled all router functionality ( assuming full bridge is correct) and with that, all the Port forwarding and other directions associated with the Zhone. the Netgear is what is running the show now and you can
try restoring that to factory, then adding things as needed if thats what you really want.

And your ADSL+2 modem is made by Zhone
www.zhone.com/.../6211

You can read more about the 10.1.10.1 router login here: https://10-0-0-0-1.org/10-1-10-1/

Greetings Valarie!

Did you connect your console to the Zhone (6519-A2-xx) before you moved, or is this a new device, deployed by your ISP (Internet Service Provider)?

Who is your ISP?

Could we start with something as simple as determine if your public/WAN address is an address that can reach the Internet from your WAN interface, or if its actually a private address NAT'd within the private realm of your ISP.

Just to rule out the possibility, if your connection are behind a Large Scale NAT (LSN) architecture, could you access the web-uitlity interface of your Zhone gateway and see if you can find the WAN/Internet IP address, which is the address assigned by your
ISP.

Take a note of the WAN/Internet IP address and go to
http://checkip.dyndns.com/

Now, if this 'Current Address' don't match the WAN/Internet IP address that you see on your Zhone, then you're in a topologie that involves multiple levels of NAT. Multiple levels of NAT, or double NAT, don't support UDP (User Datagram Protocol) over NAT traversal.

Post back and let us know how that goes and we'll work from there.

Thank you!