Zhone Zhone 6212: Multiple Console Support

Addendum: the modem is a Zhone, model# 6381-A4-200-0AC

Greetings Valarie!

Did you connect your console to the Zhone (6519-A2-xx) before you moved, or is this a new device, deployed by your ISP (Internet Service Provider)?

Who is your ISP?

Could we start with something as simple as determine if your public/WAN address is an address that can reach the Internet from your WAN interface, or if its actually a private address NAT'd within the private realm of your ISP.

Just to rule out the possibility, if your connection are behind a Large Scale NAT (LSN) architecture, could you access the web-uitlity interface of your Zhone gateway and see if you can find the WAN/Internet IP address, which is the address assigned by your
ISP.

Take a note of the WAN/Internet IP address and go to
http://checkip.dyndns.com/

Now, if this 'Current Address' don't match the WAN/Internet IP address that you see on your Zhone, then you're in a topologie that involves multiple levels of NAT. Multiple levels of NAT, or double NAT, don't support UDP (User Datagram Protocol) over NAT traversal.

Post back and let us know how that goes and we'll work from there.

Thank you!

And your ADSL+2 modem is made by Zhone
www.zhone.com/.../6211

I forgot to say that the Zhone is in bridge mode or so I was told by North State.

I tried power cycleing but tat didn't help.

Hi,

Your problem is that you are "doubt NAT'ing"

Your Zhone is a router and running NAT

Your Juniper also runs NAT

Your best bet is to establish whether your can put the Zhone in "bridge mode" and hand off any PPPoE authentication (if your ISP uses it) to the Juniper

Then all you need to do is open the xbox live ports on the Juniper, but as it currently stands it won't work, the Xbox is hidden behind two many NAT'd layers.