ZERO CUSTOMER SERVICE BUT GREAT AT LETTING ME BUY SOMETHING

ChooseyBoot8872 · Apr 1, 2018

I put this under 'sales and Promotions' because surprise, surprise, there wasn't an option for discussion on Customer Service.

I bought something.... took my money fine but something went wrong with product and 2 days later ALL attempts to virtual chat/ request a call back / tweets are met with dead ends and NO ONE to talk to for help.

Absolutely shockingly the most appalling Customer Service of a kind you might expect from some 2 bit operation or a rogue trader but Microsoft? Honestly...get it together or I am defecting and moving to another platform and can't honestly say I'd have a
good word to say..

:)

gatti man · Apr 1, 2018

Would you ever purchase a future microsoft console ever again on day one?

Ztrooper I'm here because MS customer service pointed me here when I made an official complaint about MS service. They actually told me to post here so I am letting others know my displeasure at how MS treats it's customers.

WVU Gregory WVU · Apr 1, 2018

Great customer service.

in my anger at your stupidity i forgot to tell you that my problem is that it says that the person who purchased the games has to log in... i am the person who purchased the games.

ByteTheHand · Apr 1, 2018

i bought a game on an alt account by accident. it wouldnt let me play it on my main. long story short, i had to buy a 2nd copy because even though the purchase and both names could indefinitely be sourced to the same location and i had all the proper details
for both accounts, they could give two **** less.

Mister Cizl · Nov 3, 2018

Hey ChooseyBoot8872! I'm sorry to hear you're having such a tough time with this issue. Can you clarify what is was that you purchased? Additionally, are you posting with the account you experienced the issue with? Post back and let us know!

Hey BITE TH3 HAND! It looks like you may have a slightly different issue from ChooseyBoot8872. If you own both accounts, the game can be shared via

Home console to avoid purchasing a second copy. Thanks!

ByteTheHand

i bought a game on an alt account by accident. it wouldnt let me play it on my main. long story short, i had to buy a 2nd copy because even though the purchase and both names could indefinitely be sourced to the same location and i had all the proper details
for both accounts, they could give two **** less.

Mister Cizl

Hey ChooseyBoot8872! I'm sorry to hear you're having such a tough time with this issue. Can you clarify what is was that you purchased? Additionally, are you posting with the account you experienced the issue with? Post back and let us know!

Hey BITE TH3 HAND! It looks like you may have a slightly different issue from ChooseyBoot8872. If you own both accounts, the game can be shared via

Home console to avoid purchasing a second copy. Thanks!

WVU Gregory WVU

in my anger at your stupidity i forgot to tell you that my problem is that it says that the person who purchased the games has to log in... i am the person who purchased the games.

BigMastadon

And I was just able to create a new account/add my debit card to that account AND see payment options when trying to buy something instead of a greyed out box/redirect. Customer service keeps telling me to call my bank to make sure it's not on their end..
how can it be on their end when I have ZERO cards tied to the account and am still getting the same issue. How come when I add that card to a different account I have zero issues with it popping up.

I wish some customer service people didn't have to follow a script and could actually try and get an issue resolved.

RigdocLV

Just tried to buy a spectral pack and it wouldnt let me. Says ERROR please try again later and contact customer service.

ZERO CUSTOMER SERVICE BUT GREAT AT LETTING ME BUY SOMETHING