youtube and netflix apps wont work

theausdog · Feb 4, 2019

2 days ago the netflix app on my xbox one stopped working all i get is a message saying "sorry looks like our service isn't working right now try later"

A day later and now im having the exact same issue with youtube i have uninstalled and reinstalled both apps a few times rebooted blah blah blah.

Other apps still work fine such as wwe, i can looks at websites using the browser but these 2 apps nothing.

I'm posting here in hope someone can help i got tired of trying to deal with Microsoft's moronic virtual agent system every time i tried to get a real person it just took me back to the start so i gave up.

Any help would be reallyi appreciated

:)

choppyseize

You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.

Alternatively, When this happens you need to uninstall the app and then clear local saved games before installing again. Otherwise sometimes you just install the same issue over and over again. I would
also check to make sure your Xbox Live is still active and that it hasn't expired.

Onyx Is Here

That's not good. Try deleting your gamertag then power cycle the console by holding the power button on it for 10 seconds till it shuts down. Unplug your modem/router for 5 seconds when the console is off. When you restart you can redownload your gamertag.

If this does not work you may need to try a factory reset on the console.

XBF Steven R

Hello Theaus!

Sorry to hear that you're dealing with this issue at the moment.

Now, if your apps are refusing to launch, usually the best thing to do is follow the steps outlined in our

Apps won't start page.

If that doesn't help so much, then I would next try a soft reset of the console. It's a factory reset that doesn't uninstall your games. Just make sure that before you try this, you have easy access to your network and that you know the sign in info for
any important gamertags on the console (as they will be removed during this step and you'll have to redownload them afterward). For steps on this review

How to reset your console to factory defaults on Xbox One and choose the option denoted as
reset and keep my games & apps.

Also, the best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Much thanks for reading!

davemcfly85

most of the apps like Netflix, Youtube, etc require a gold membership for them to work.

jStarkiller91

I am now having the same problem my netflix app & youtube app doesnt work

good thing i still can watch netflix on my ps3...

youtube and netflix apps wont work