you're not connect to internet, check your connection and try again.你还未连接到Internet,...

Hi Euler,

Thanks for coming to the forums. We understand having issues when signing into the app and connecting to games. There is a

thread from earlier that may be of some help. Let us know how it goes.

Thanks,

Brad

Hi!

Hope this helps

https://support.xbox.com/zh-CN/xbox-one/networking/unable-to-connect-solution

thanks, but my platform is windows 10, not xbox one console.

Hi Euler,

Thanks for coming to the forums. We understand having issues when signing into the app and connecting to games. There is a

thread from earlier that may be of some help. Let us know how it goes.

Thanks,

Brad

thanks, I have start all the services listed in the thread you list, but still stay the same error. I have check many times.

Hi!

Hope this helps

https://support.xbox.com/zh-CN/xbox-one/networking/unable-to-connect-solution

您好，还是未能解决。

按照故障排除尝试操作之后，使用蓝牙连接配对，可以正常工作。

[Translation-Hello, still can't solve it.

After trying to troubleshoot, use the Bluetooth connection to pair and it will work.]





之后保持蓝牙连接状态，使用USB连接，此时，识别出一个新的控制器设备，但是原有的蓝牙连接依旧显示已连接。

[Translation-After that, the Bluetooth connection status is maintained and a USB connection is used. At this time, a new controller device is identified, but the original Bluetooth connection still shows that it is connected.]





之后断开USB连接， 线控制器的连接依旧存在，且显示为已连接状态，但是实际上控制器的指示灯缓慢闪烁，也就是连接已经断开。连接问题依旧没有解决。

在使用这个控制器之前，曾经用过其余品牌的有线控制器。目前遇到的问题会不会是这 引起的呢？

附注： 线控制器购得自微软官方商场。

期待答复

谨上

[Translation-After disconnecting the USB connection, the connection of the wireless controller still exists and is displayed as connected, but in reality the indicator light of the controller flashes slowly, that is, the connection has been disconnected.
The connection problem is still not resolved.

Before using this controller, I used the other brands of wired controllers.
Will the problems currently encountered be caused by this?

Note: The wireless controller was purchased from Microsoft's official mall.

Looking forward to reply

sincerely]