Your Xbox Live billing account has been locked from making purchases

I know there's a thread on it already but its locked now. Is anyone still getting this?

May 30th I bought the Resurgence DLC for Modern Warfare 2 without issue. After that was done I tried purchasing the Stimulus Package DLC for MW2 and got the "your xbox live billing account..." message. Chatted up Xbox support and even though I got the error,
my card was charged but they said there was a problem issuing the license to my account for that DLC. They also said they see nothing wrong on their end and that my account is fine. They would have to escalate it to the higher ups who deal with bigger issues.
Week later and still haven't heard anything and still can't buy anything through XBL Store.

For anyone else that got this, all you could do is wait it out?

:)

 

Your XBOX LIVE billing account has been locked from making purchases ???

please help me

pic: http://oi42.tinypic.com/2j0ax69.jpg

Your XBOX LIVE billing account has been locked from making purchases.
WHY ??

 

Xbox live billing account

my Xbox live billing account has been locked for making purchases

 

Hey, vice350z! Sorry to see any purchasing errors! What's the exact error you receive when you're trying to make your purchase? I'll be able to see if I can help out from there.

 

I have a similar problem it asks for credit card info even though I have never used it before for buying things and even tells me to use my account cash which I have excess then what I'm buying and then it stops me from loading the screen or hitting the
OK button.

 

Hey, MasterDiesel42! Your issue appears to be different than the original posters in here. To best assist you, please post up a new detailed thread for our community. We strive for individual assistance here. Thanks for understanding!

 

When I go to buy the Stimulus Package DLC for Modern Warfare 2 for xbox 360 it tells me that my Xbox Live Billing account has been locked from making purchases and give me error 80163021. Spoke to chat, went through every option to try to fix but nothing.

I added new payment types and even my paypal account and nothing works.

They kicked it up a level to see if they could find the issue. This happened May 30...its July 6th and it still hasn't been resolved and I still can't buy anything in the Xbox store through my 360 or even online. Don't understand why its taking so long.
Would be great if they credited my account for $16 just so I can buy the darn DLC already.

 

Hey there vice350z,

At the present time it's going to be best to continue working with the support teams you are currently working with. If it has been some time since your last communication with them, we'd recommend reaching back out for an update.

Please keep us updated on this thread as well!

 

yeah, gonna email tomorrow. But the last 2x I've asked for an update I just keep getting told they're still working on it and will update me. Getting a little impatient at this point but I have no choice but to wait.

 

That sucks.. especially that you can't purchase any content, or take advantage of the UGS. :S

Hope you get this resolved soon!

L

 

Emailed me that its been resolved...was able to finally buy the DLC. They didn't say what the issue was so I replied back asking what the issue was. Waiting to hear a reply on that.

 

Got a reply but its still a mystery:

"It is an issue with the 360 marketplace, though we do not have the specifics on what happened and why we got that error."

Glad its fixed...but now being fixed caused me to spend about $100 in their UGS lol.