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IceJJFeaRs · Oct 17, 2019

I am trying to play Madden 20, a game that I have the cd for and I am getting this error. How does this make sense?

:)

Ironwilled

Hi There,

There might be an issue with the Xbox cache. See if you can reset it, by doing this.

1. Turn off your Xbox, ensure that the power brick is off as well.

2. Unplug the power brick cord from the back of the Xbox.

3. Wait 30 secs.

4. Plug the power brick cord back into the Xbox.

5. Try to start the game up again and see if it still displays that error.

XBF Steven R

Hey there Walters I 99,

Thanks for reaching out to the Forums for advice on how to hopefully get this game to install and allow you to play as intended. I can totally see how this could get really old really quickly. In instances where someone is experiencing issues with trials
not recognizing that the disc is now inserted, you might have to do things in a particular order.

I suggest uninstalling the version of the Fifa, then doing that soft factory reset, and finally reinstalling the game
through the disc.

When you get the chance, try those things in order and let us know if that helped.

Thanks!

{Parity}

Have you tried uninstalling/reinstalling the game?

Walters I 99

Hey there ,

Thanks for reaching out to the Forums for advice on how to hopefully get this game to install and allow you to play as intended. I can totally see how this could get really old really quickly. In instances where someone is experiencing issues with trials
not recognizing that the disc is now inserted, you might have to do things in a particular order.

I suggest uninstalling the version of the Fifa, then doing that soft factory reset, and finally reinstalling the game
through the disc.

When you get the chance, try those things in order and let us know if that helped.

Thanks!

Wheres the factory reset section on the settings?

Claire From Hr

What game are you trying to play?

Sometime's the issue is with the servers not recognising certain permissions to play a game,

it could be your having issues with your internet also.

I'd recommend just keep trying throughout the day and if it doesn't resolve it self a member of Xbox support would surely be able to help you out given the details.

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