Your purchase of Quantum Break xbox but no windows 10 code

PYTHONJASE · Jun 13, 2016

hello i per ordered Quantum Break for the xbox one before it came out but i still have not received a code for windows 10

my gamer tag is

thank you

:)

TPEHAK · Jun 13, 2016

Quantum Break Pre-Load code bonus for Windows 10 Amazon

Hello guys. I bought Quantum Break Pre-Load digital code for XBox One on Amazon and I have not receive my Quantum Break Windows 10 digital code yet!

I bought Quantum Break Pre-Load digital code for XBox One on Amazon on April 4-th because Amazon said they will give me Quantum Break Windows 10 digital code. I redeemed the XBox One Quantum Break Pre-Load digital code on xbox.com on April 4-th. Today is
April 15-th and I have no Quantum Break Windows 10 digital code. I check my xbox.com account messages every day and there is no any message with my code.

I do not have XBox One or XBox 360 console, so I use xbox.com.

Here is the product description from Amazon:

"Redeem your digital copy of Quantum Break by April 10, and receive a free digital copy of Quantum Break for Windows 10.*

*Free Quantum Break Windows 10 game offer valid at participating retailers in the US while supplies last. Physical game discs and bundles with Quantum Break game discs are excluded from this offer. Quantum Break Xbox One codes inside bundles must be redeemed
on the console or at Xbox.com by April 10, 2016 11.59 PM Pacific Time. Windows 10 game redemption code will be sent via Xbox system message 7-10 days after the redemption of the Xbox One Quantum Break game code."

Please help me!

TPEHAK · Jun 13, 2016

Quantum Break PC code

Just wondering, was the www.gamecodes.pl mentioning that you will have Quantum Break Windows 10 code? I bought my Quantum Break Pre-Load trough Amazon and Amazon mentioned that Quantum Break Windows 10 code will be provided in 7-10 days. But I have no code
yet too.

Mister Beep · Jun 14, 2016

Hey there!

Which specific day did you purchase Quantum Break? If you pre-ordered through the Xbox Store on or before April 4th, 2016, you will be eligible for the Windows 10 code. If you purchased after, you will only recieve Alan Wake.

To verify the date of purchase, please visit
Microsoft Commerce and let us know what you see!

SingCongButas25 · Jun 20, 2016

That explains it. It was not a pre-order since the game was released April 5.

Mister Maka · Nov 3, 2018

Heya PYTHONJASE!

Thanks for clarifying that. The info SingCongButas25 provided is correct, unfortunately if the code was redeemed on the 9th of April you would not be eligible for this promotion. If you have any other Xbox support questions be sure to create a new thread
and let us know, we're always happy to help out.

Mister Beep

Hey there!

When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.

Mister Beep

Hey EasyStreetZ009,

Are you redeeming your Quantum Break for Windows 10 code through the Windows Store on your Windows 10 PC? For steps to do so, check out our

Redeem Quantum Break on Windows 10 support page.

Let us know how it goes!

Mister Beep

Hey Aldazar83,

If you purchased Quantum Break digitally after April 4th 2016, you will not be eligible for the Windows 10 code as that was specifically a pre-order offer. Since Quantum Break is not an Xbox Play Anywhere game, purchasing Quantum Break on Xbox One after
that date does not unlock the Windows 10 version.

Hope this helps clear it up!

Mister Quimby

Hey there dr3wzy1

Just to clarify, when did you purchase Quantum Break? If you just purchased Quantum Break recently, it will take up to 10 days for you to receive your code. Also, if you recently purchased Quantum Break, you will only receive a code for Alan Wake. The Windows
10 version of Quantum Break and American Nightmare were only offered with the pre-order of Quantum Break.

If it has been past 10 days, be sure to let us know so that we can look into this further. Thanks!

Mister Beep

Hey there,

Unfortunately the Windows 10 version of Quantum Break is only included with digital pre-orders, Quantum Break on Xbox One codes redeemed by April 4th 2016, and with Quantum Break Xbox One bundle's purchased in US, UK, and Canada. For more information, please
check out the Quantum Break on Windows 10 FAQ.

Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM Pacific Time. Windows
10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59 PM Pacific Time.) For
Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.

Your purchase of Quantum Break xbox but no windows 10 code