your PC does not meet the hardware requirements for recording

Hi,

This only occurs in older machines with graphics hardware that does not support real-time video recording.

What's your PC spec?

that cpu is just a mobile dual core, the intel quick sync is not the newer revisions that support the latest features, basically that chip is way out dated and not powerful enough for encoding.

how do i update the chip?

I was thinking of the Desktop version, I stand corrected. As for updating it, it's not possible, it's a hardware limitation.

that cpu is just a mobile dual core, the intel quick sync is not the newer revisions that support the latest features, basically that chip is way out dated and not powerful enough for encoding.

how do i update the chip?

Hi,

While the Intel Core i3 3360m does indeed support quick sync video, your laptop's AMD Radeon 7570m does not support video encoding. If a game is using the 7570m it can't record video as all video encoding is done on the graphics processor in use, not the CPU's integrated GPU.

A possible work around would be to change what Windows uses as the default graphics processor for the game.

• From the Windows Search Icon, type "Graphics Settings". Click the results from System Settings.
  
• If your game is not from the Windows Store Click Desktop App. If it's from something like the Windows Store or the Xbox App, Choose 'Windows Store App'
  
• Click your application.
  
• Once identified, click Options.
  
• Set the application to your preferred GPU.
  
• Click save.
  

The problem here though will be that your game will no longer run on the dedicated graphics processor, it will instead run on the iGPU of your Core i3 3360m (in the form of the Intel HD Graphics 4000) which will be a lot worse performance and recording will only worsen such performance.

Depending on your game, it may not actually be possible to play certain games via the Intel HD Graphics 4000.

that cpu is just a mobile dual core, the intel quick sync is not the newer revisions that support the latest features, basically that chip is way out dated and not powerful enough for encoding.