Your organization's policies prevent you from changing your primary alias.

Discus and support Your organization's policies prevent you from changing your primary alias. in XBoX Accessibility to solve the problem; This is what it says when i try to change my primary email on my account my account was made using the Xbox live family feature along time ago on the... Discussion in 'XBoX Accessibility' started by Brecan04, May 17, 2020.

  1. Brecan04
    Brecan04 Guest

    Your organization's policies prevent you from changing your primary alias.


    This is what it says when i try to change my primary email on my account my account was made using the Xbox live family feature along time ago on the 360 and i need to change it because the email does not receive any emails i

    :)
     
    Brecan04, May 17, 2020
    #1
  2. ShootingApple94 Win User

    Old xboxlivefamily.com email

    It says "Your organization's policies prevent you from changing your primary alias.
  3. Brecan04 Win User

    Your organization's policies prevent you from changing your primary alias.

    Since it is an old family account, I believe it is an account with the @xboxlivefamily.com domain, which has been causing this issue.

    If that is the case, your only option would be to try with support and see if they can manually change it because as far as I can remember there was not a fix for this.

    https://beta.support.xbox.com/contact-us
    I tried but it says Phone calls and chats aren't available for this issue. But ill keep trying thank you
  4. JosefLBohorquez Win User

    Your organization's policies prevent you from changing your primary alias.

    Wishing you the best of lucks Wyatt!

    Feel free to share the resolution when possible
  5. 405308f4-ff44-40d9-a Win User

    Your organization's policies prevent you from changing your primary alias.

    Yeah just wait for support
  6. MRallamagoosa Win User

    Your organization's policies prevent you from changing your primary alias.

    Since it is an old family account, I believe it is an account with the @xboxlivefamily.com domain, which has been causing this issue.

    If that is the case, your only option would be to try with support and see if they can manually change it because as far as I can remember there was not a fix for this.

    https://beta.support.xbox.com/contact-us
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Your organization's policies prevent you from changing your primary alias.

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