Your deposits aren't going through

Hello Mad4Games,

We still see the pending Credits in your account. This can be viewed from your MyStatement on the MyRewards page.

Unfortunately, we have still not received absolute confirmation of a resolution from our other team at this current time. We apologize for the inconvenience that this delay is causing. However, since the deposit error is being caused by a database that is
outside of the control of our program, we must await further instruction from the team working on this error's resolution.

Hello nukmex,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Regarding your controller Credits, there was a delay receiving purchase information from our MicrosoftStore.com team. We have now received these purchases, and you should see the Credits pending in the next 1-3 days.

Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.

Hello Phase Shadow,

We cannot complete a deposit of CAD from your Canadian registered Rewards Account, since your Microsoft Account is set to the US region and will only accept that regions currency (USD). This means that in order to resolve this issue, you have two options.
You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

Hello Phase Shadow,

I can confirm that your account now has matching regions, which should allow your account to complete the next scheduled deposit successfully. The next deposit should occur sometime around the end of the month.