"Your account needs updating to make a deposit" - Microsoft conventional Support unable to fix?

Contacted Jeremy P at the regular text support who tried to assist but eventually admitted defeat and pointed me to you.

All of my MS Account info is up to date (confirmed by Jeremy P), but it still says "Your account needs updating to make a deposit" every time I log in to XBox Rewards.

There's also no drop down under "GB - Personal Account", which Jeremy seemed to think should be there.

I have tens of thousands of XBox Live Reward points, but am unable to do anything with them?

Can you fix it?

:)

 

Your account needs updating to make a deposit

Hello Niit3mar3,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

 

Your account needs updating to make a deposit!

All by billing info is up to date. I have an Argentina Profile which I used when I worked there for a month and maybe this is causing the problem. Is there a way to delete the AR account as I don't need it now and am in the UK permanently

Error showing

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here."

 

Hello Yooden1Vranx,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. This matches your description of the missing information that your support representative
encountered. What is happening is that your billable account information is being incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our
system is incorrectly asking you to update your data. Since it interprets this missing information as a blank user input field, it asks you to update your information to fill that field out. We have escalated this issue to another team to resolve, but have
not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.