Your account need to update to receive reward?

Hello lashen2015,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. We cannot complete a deposit of USD from your US Rewards Account into
your Chinese Microsoft Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Thanks for the update, don't worry. Sometimes the reward redemption can take up to 48 hours to be reflected in your account.

Due to the system do some security routines in your account when you redeem something.

Now you just need to keep an eye in your email address.

If maybe more than 48 hours passed and you still not receive the reward, feel free to contact Rewards support:

https://go.microsoft.com/fwlink/p/?LinkID=823675

Hello DuckyDan,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. While our other team has been able to provide intermittent deposits, at the current time we have
not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience.

If you received the email from microsoft rewards you need to go through their customer support here: https://account.microsoft.com/rewards

If you received it from Xbox Live then you would need to post in the Promotions Forum.

Xbox Live Rewards deposits points directly in your account and there are no codes/gift cards that they give out.

It should take about 24 hours to receive the code after you redeem it. If you didn't receive the code, check your order history on the redemption page of the Rewards site and it should give you the option to either resend the code, or it will list the code there. If not, you'll need to contact Rewards support via the contact link at the very bottom of the Rewards site.

If you did receive the code already and redeemed it on your account, then it should be added to your account immediately.