"You'll need to ask an adult in your family if you can use: xbox"

Discus and support "You'll need to ask an adult in your family if you can use: xbox" in XBoX Games and Apps to solve the problem; I have been trying to launch the Xbox app on my pc but I keep getting this text box "You'll need to ask an adult in your family if you can use: xbox"... Discussion in 'XBoX Games and Apps' started by Shneideur Bredy, Dec 13, 2023.

  1. Shneideur Bredy
    Shneideur Bredy Guest

    "You'll need to ask an adult in your family if you can use: xbox"


    I have been trying to launch the Xbox app on my pc but I keep getting this text box "You'll need to ask an adult in your family if you can use: xbox" I'm an adult but I still have this issue.

    :)
     
    Shneideur Bredy, Dec 13, 2023
    #1
  2. Kathy A. Win User

    "You'll need to ask an adult in your family if you can use: xbox"

    Hello Shneideur,

    Thank you for posting in Microsoft Community.

    This message usually appears when there are parental controls set up on your Microsoft account. If you are an adult this account should not be a restricted to access Xbox or any game related apps. Please try to check your account's age. However, if your account or device has been restricted to use for any games related apps. Your parents or Microsoft Family group organizer will restrict you to use using Xbox app then, you may need for their permission to lift this restriction.

    To resolve this issue, you can try the following steps:



    1. Sign in to your Microsoft account on this link: https://account.microsoft.com/family

    2. Go to the "Family" section and select "Manage family settings online."

    3. Select your account and click on "Content restrictions."

    4. Make sure that the "Xbox" option is set to "Allow."

    5. Save the changes and try launching the Xbox app again.



    If you are connected to domain (school/work) or to the VPN apps, please disable those as you may affect your use of Xbox app.

    Sincerely,



    Microsoft Community Moderator
  3. Kathy A. Win User

    "You'll need to ask an adult in your family if you can use: xbox"

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  4. schnurren Win User

    You'll need to ask an adult in your family if you can use Google Chrome ?

    Hello TammyChin1,

    This topic should be moved to Windows subforum ( https://answers.microsoft.com/es-es/windows/forum ), but let me ask for some extra details.

    The account that you are using on your Windows 10 is the same from your child that is setup on the Xbox as "Child account"?

    What error are you receiving when you try to access Google Chrome?
  5. Miranda Helmick Win User

    I added funds to the wrong account for my son on his Xbox using a gift card

    You need an adult in your family to buy this

    We can't send a request for this one, so you'll have to ask them another way.

    We find saying please tends to work wonders!
  6. MoroseBadger600 Win User

    My account is still a child account

    Hi

    You'll have to talk to the one that put you in an Xbox family (probably your parents)

    and ask them to put you as an adult.

    Sorry if i couldn't help

    Greetings

Thema:

"You'll need to ask an adult in your family if you can use: xbox"

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