You must upgrade your account to make a deposit!

Hello EmanueleL89,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hi Bane. Unfortunately, your deposit issue has not been resolved. We will continue to make deposit attempts until this issue is fixed on the Billing end. Sorry for the inconveniences.

it gets deposited 1x a month but you must collect 100ms points before they deposit anything

so if you only have 20mspoints then you must either buy a membership card or a game online to make your balance over 100 then those get deposited

every month your balance must be 100reward points in order to get any amount deposited

Hello Nevaeh3377,

We see that you are making multiple transactions with different currency types. Since your Rewards Account is set to the Hong Kong region, when we attempt to deposit HKD into your Microsoft Account, the deposit cannot complete because your Microsoft Account
set to a different region. In order to ensure that your deposit will complete, your Microsoft Account must be set to the Hong Kong region.

Hello VividPup5195669,

Our system is reporting an error depositing since it cannot locate an available Microsoft billing account to deposit into. Since we cannot deposit into a Credit Card or other similar payable account (like paypal, etc.), the deposit fails. This is mentioned
in our FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.