You cannot play minecraft because of how your account is set up

Hello FIREXBOX,



Good day and we hope you are well today.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi! My name is Ben an Independent Advisor and I will do my best to assist you.

With regards to your issue, possible that your account is being detected as a child. On this case, a parent account is the only one who can change the settings or date of birth of a child's account. To test whether it is detected as a child, please try to access your account's "privacy & online safety" on this page https://account.xbox.com/en-gb/Settings/Home here just allow the settings under Xbox One/Windows in order to play online.

Note: No need to do the steps 1-5 if you can access the first link above and manage your privacy & online safety.

If for some reason you cannot access the said settings on the link above, please follow the steps below in order to manage your account.

1. You will need an alternate account that will serve as a parent. If you don't have one you can create at https://signup.live.com page.

2. Using the parent account sign in via https://account.microsoft.com/family page and add your Xbox email address or account as a Member/Child.

3. Accept the invitation using your Xbox account email.

4. Using the parent account, go to the https://account.microsoft.com/family page again to manage the child account.

5. Under the child account, click elipsis or 3 dots button and choose the Manage option.

There you may change the date of birth of your main account and remove any restrictions. Then just go back to the first link https://account.xbox.com/en-gb/Settings/Home to try and access the settings.

I hope the above steps work for you but if not, please do let us know so we can further assist.

Kind regards,

Ben

Try restarting if that does not work it may be you have a Teen or Child account.

Hey garbagesoft,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
garbagesoft!

Hello @MichaelAnaba [], I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

In order to resolve your issue you will need to follow the steps on this link and your issue should be resolved.

Manage Xbox online safety and privacy settings for your family group | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming