"You cannot login right now. Your Microsoft account doesn't contain information about First...

Discus and support "You cannot login right now. Your Microsoft account doesn't contain information about First... in XBoX Accessibility to solve the problem; I just copied the question that someone had a while ago, because I have the exact same issue, but I don't have any spaces that could be deleted in my... Discussion in 'XBoX Accessibility' started by Danny Naumann, Feb 23, 2023.

  1. Danny Naumann
    Danny Naumann Guest

    "You cannot login right now. Your Microsoft account doesn't contain information about First...


    I just copied the question that someone had a while ago, because I have the exact same issue,

    but I don't have any spaces that could be deleted in my first name or my surname, so this "solution" is not helpful to me, at all.

    Every information required is available to my account, and I only have one first name and one last name, so how am I supposed to log in, please?

    Honestly, ordering a controller that costs more that 200 € should not require me to ask stupid questions about how to log in.

    Especially not when ordering from a tech giant like Microsoft. It is a shame that I have to try for more than an hour to log in,

    only to end up asking questions in a forum about it. I am this close to just showing Microsoft the finger and not buying the controller at all, because of how annoying the whole issue has been so far.

    :)
     
    Danny Naumann, Feb 23, 2023
    #1
  2. Immenseape Win User

    Cannot login to Xbox Design Lab

    Hi,

    This site is so broken, I just created a new Microsoft Account with my first name and last name included in the profile and got the following error when trying to sign in to the design lab:

    You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again

    So disappointing.

    James
  3. Danny Naumann Win User

    "You cannot login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again"

    First of all, thank you for your reply.

    I tried signing in on a different device, and I cleared all caches and cookies and whatnot in all browsers.

    I still get the same result. I will not reset my account password however, because a) I kind of fail to see what this is supposed to achieve,

    since I can sign in with my Microsoft account just fine, and b) this is not something I should have to do in order to purchase a controller, sorry

    Any other ideas?

    FYI, I just tried again, and now it says: "You cannot login at the moment. Please try again later." without changing anything.

    I am confused. Will it work tomorrow, if I just try again? Or will the other error message appear again whenever the other issue has been solved?

    Again, I am getting a little frustrated here with how unnecessary stressful ordering directly from Microsoft turns out to be.
  4. andersonpassos Win User

    "You cannot login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again"

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good afternoon

    I'm sorry to hear that you are experiencing difficulties logging in to your Microsoft account. If you have already confirmed that all the required information is available in your account and you still can't log in, there may be a technical issue or a temporary glitch that is preventing you from logging in.

    In this case, I would recommend the following steps:

    Try logging in from a different device or web browser to see if the issue persists.

    Clear your browser cache and cookies, and then try logging in again.

    If the issue persists, try resetting your Microsoft account password to see if that resolves the issue.
  5. yasmeen shawat Win User

    "You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again"

    I tried using other browsers and it didn't work
  6. andersonpassos Win User

    "You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again"

    you can try clearing your browser cache and cookies or using a different browser.
Thema:

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