Yo guys I requested a refun and haven’t received my payment and it’s been 17 days since...

Hi there Scott, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the refund was approved by Xbox more than 5 business days ago (taking into account that Saturdays, Sundays, and holidays are not business days), please respond to the email you received notifying you of the refund approval. This is the only way to get back in touch with the team that originally handled your refund request.

If, for any reason, you haven't received any email notifying you of the refund approval, please contact Xbox Support directly for further assistance, since they are the only ones who can help you with this problem.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hi Lakkin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

You can try asking for a refund again:

https://support.xbox.com/forms/request-a-refund

I also recommend you contact the Microsoft Support.

You can use this link:

https://support.microsoft.com/contactus

I hope this helps.

Hey Loren. It’s been about 2-3 weeks and I haven’t received my refund though it had been approved since I filed for the refund.

It has now been 24hours since I purchased the item and I still haven’t received it

Hi, it’s been several days now and almost 3-4 weeks so I requested a refund and I still haven’t had my money back. I also still haven’t received an email back from the refund email I got sent a while back, at this point I can’t see myself ever getting the money back. Is there nothing else I can do to contact Xbox/ea?