Yet another customer without codes

Discus and support Yet another customer without codes in XBoX Games and Apps to solve the problem; on this post Uh oh... that shouldn't have happened. I was advised do not qualify for the offer due to not meeting all the qualify options below... Discussion in 'XBoX Games and Apps' started by thing uk, Jan 9, 2016.

  1. thing uk
    thing uk Guest

    Yet another customer without codes


    on this post Uh oh... that shouldn't have happened. I was advised do not qualify for the offer due to not meeting all the qualify options below







    • Hey, thing! We have determined that you do not qualify for this promotion. You do not qualify based on one of the reasons listed below.
      • You must have played Gears of War: Ultimate Edition while connected to Xbox Live before Dec. 31st 2015. If you played after that date, you will not qualify for this offer.
      • If you are located in Japan, Germany, or China, you do not qualify for this promotion. Additionally, if you are located in a non Xbox Live supported region, you will not qualify. For a list of supported Xbox Live regions, please check our Xbox
        Live Countries         page. We are sorry for any inconvenience or confusion surrounding this.
      • If you are under the age of 17 or have set your birth date incorrectly on your account (Example: December 12th 1899), you will not qualify for this offer. Your account must be set up correctly to reflect your accurate birth date. To check the birth date
        on your account, head over to your Personal Info page on your account. Note: Changing your birthday on that page will not change the birthday on your Xbox Live account, only your Microsoft
        Account. There is no way to change your birthday on your Xbox Account at this time.
      point one played online in 18th December (lost badly) recent players confirms this, point 2 live in the UK and point 3 my date of birth is correct have checked several times.

      so would like to know how I don not qualify for this offer Exactly not the above fob off because looking at the forums it looks like there is an issue with this offer

    :)
     
    thing uk, Jan 9, 2016
    #1
  2. Al Flameheart
    Al Flameheart Guest
    X-box robs yet another customer

    I called backed and after they continued to assure me they were unable to issue a refund I gave them my lawyer's name and number and told them to expect a call, and magically, they suddenly gained the ability to give me my refund. And I have just confirmed
    the money was deposited into my account.
     
    Al Flameheart, Jan 9, 2016
    #2
  3. Shaynora
    Shaynora Guest
    X-box robs yet another customer

    That is why you double check everything. But call, and calmly explain it to them.
     
    Shaynora, Jan 9, 2016
    #3
  4. Calm Is Anarchy Win User

    tesco direct black ops2 must read

    Trumpet and Uncharged, any luck with the code yet? Just tried mine and apparently the "unique" code is linked to another customers account.
  5. Randy Steveson Win User

    X-box robs yet another customer

    Sorry to hear that you have had that issue. But still...telling somebody as advice to get something by threating the company with legal action is not a good way to advice people. In some call centers as soon as you do that they give you the phone of legal
    and will end the call. Also, if they are unable to refund something there is normally a policy on why not to and the agent has to go by that policy and no threats of legal action is going to change that. The fact that you resorted to that is bad. but the fact
    that you got the issue resolved means that it was not against the rules to give you what you wanted. Since we don't know the circumstances of his issue telling him to threaten with legal action isn't good advice.
  6. Photonimus Win User

    X-box robs yet another customer

    I would call them again, as many have had this issue in the past and they have been helped.
  7. Mister Darcy-9112DFB Win User

    X-box robs yet another customer

    Hey there, everyone. Unfortunately we can't help with any legal concerns but you can get in touch with Legal and Corporate Affairs here:
    www.microsoft.com/.../Default.aspx.



    I do want to clarify that phone support can cancel your account and remove your information if you ask it of them.
  8. Kedareturns Win User

    X-box robs yet another customer

    As a side note, they will note give you the legal department's phone number and end the call. They might just end the call. Every time I've asked, for any reason, I've been told that they don't even have the legal department's phone number on file. They
    can give you the mailing address, that's all. Just clarifying something there.
Thema:

Yet another customer without codes

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