Yestersday all my app games will not load. It keeps saying This game is taking too long to...

My name is Loren. I'm an Independent Advisor, and I'll be glad to help you today.

Try this:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

The Xbox button on the front of the console is highlighted.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that doesn't work, I would suggest that you perform a factory reset.

- Press the Xbox button to open the guide.

- Select System > Settings > System > Console info.

- Select Reset console.

- On the Reset your console screen: Select "Reset and keep my games & apps".

You will have to sign in again.

Sorry I forgot to mention I get an error code with a note saying that the app or game is taking too long to load.

Glad to hear that! You're welcome.

Thank you!

The first solution helped immediately. I may have questions later on, but for now I have no problems.

Thank you again!

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern before trying a reset.

Solution 1. Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

Solution 2. I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.