XSX shutdown when update

You're welcome and thank you for the information!

Please do proceed with the free warranty repair order by signing your account and registering the console serial number using this link:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this information helps!

Best Regards,
Darhyl

Hi,

I've tried offline system update, unfortunately it didn't work.

I am requiring warranty service. Still, thanks for your replying.

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox Series X console. No worries, let me help you sort this out.

There could be a severe issue with your console software or the internal power supply. Just in case this would work, try to perform an offline system update. Here's how:

To use the Offline System Update, you'll need:

A Windows-based PC with an Internet connection and a USB port.
A USB flash drive with a minimum 6 GB of space formatted as NTFS.

To perform the update:

Plug your USB flash drive into a USB port on your computer.
Open the Offline System Update file OSU1.

OSU1 https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update (You can download the OSU1 here at this link)

Click Save to save the console update.zip file to your computer.
Unzip the file by right-clicking on the file and selecting Extract all from the pop-up menu.
Copy the $SystemUpdate file from the .zip file to your flash drive.

Note: The files should be copied to the root directory, and there shouldn't be any other files on the flash drive.

Unplug the USB flash drive from your computer.

Then bring up the Xbox Startup Troubleshooter. Here's how:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button  on the console.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

Plug the USB flash drive with the Offline System Update files into a USB port on your Xbox console. When the flash drive is inserted, the Offline system update option on the Xbox Startup Troubleshooter becomes active. Use the D-pad and A button  on your controller to select Offline system update to initiate the update using the files saved on your flash drive.

Note: The console restart may take several minutes. If you were using a wired connection, plug your network cable back into the console. If you have never connected your console to the Internet, you will need to connect at least once during your system setup process.

When the update is complete, the console will restart and you should be returned to the Home screen. If this happens, your console is now up to date! You can remove the USB drive from your console.

If the offline system update didn't work and your console still keeps on turning off during update, I would highly recommend you check for your free Xbox series X console warranty repair order by signing your account and registering the console serial number here at this link:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

You may also check this link for reference:

https://support.xbox.com/en-US/help...f-the-offline-system-update-is-not-successful

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I finished the Gears 5's campaign and thats it, i will not play the multiplayer. I just trying to figure out if my console is faulty or not. if i can be sure %100 then i will send my xsx for replacement. But because i played a lot of games via Gamepass and they did not shutdown my xbox im fine with my xsx rightnow but i wonder what will happen in the future. Even if i get another shutdown from any other game i will send my xbox but until now it did not happened.

And i saw that moderator's post but that patch was for new games like 2K22 and COD. As i see they did not nothing for Gears 5. Even Gears Tactics shutsdown the console. As i say before i get only shutdown in ACT 4 this is the last mission and thats strange too.

XSX UK version has no 'Instant On' mode either. My 2 options for 'Sleep mode' are 'Energy saver', or 'Standby'.

I noticed my XSX was venting warm air in Standby mode 9hrs after use, so I switched to Energy saver mode. But then game downloads whilst off didn't continue to download.

Apparently, an update changed things to allow 'game updates' in Energy saver mode when off, but 'game updates' are just patches?

I have tried ES mode to DL Game Pass games, but they pause when the XSX is off. Remote DLs via the app won't work either in ES mode.

So, I've had to turn it back to standard power-greedy 'Standby' mode to DL games whilst off - although it seems very slow compared to when the XSX is fully on.

I think games only DL in ES mode for the first 1m45s, at which point you hear the XSX rev up and go silent again - and in that time my console has only DL-ed about 0.02GB, and at that rate it'd take about 1 day to DL a big game! My 'fibre broadband' is pretty poor though: The XSX in-built speed test says the DL speed is 15Mbps, at best.