XSX sent in for repair - tracking says received, but status still says waiting for shipment...?

Discus and support XSX sent in for repair - tracking says received, but status still says waiting for shipment...? in XBoX on Consoles to solve the problem; I sent my Xbox Series X in for repair on Friday 11/20. According to the tracking information, it was received Tuesday 11/24, but I still haven't... Discussion in 'XBoX on Consoles' started by Troy B, Nov 29, 2020.

  1. Troy B
    Troy B Guest

    XSX sent in for repair - tracking says received, but status still says waiting for shipment...?


    I sent my Xbox Series X in for repair on Friday 11/20. According to the tracking information, it was received Tuesday 11/24, but I still haven't received a an official status update with the repair order that it has arrived at the service center. I know
    with the pandemic and with last Thursday being a US holiday that these likely cause some delays, so I'm not overly concerned yet. Anybody in a similar situation?

    :)
     
    Troy B, Nov 29, 2020
    #1
  2. StevenVillafane Win User

    Xbox 360 slim powers on but wont boot up....

    ***UPDATE***

    I tried to check on the webpage provided to check on the progress of my Xbox's repair/shipment but unfortunately, the page has not shown a single update since the process of having it repaired began. Not cool....

    I took it upon myself to track it via Fedex's tracking number and it has arrived as of Tuesday but now the status lies in the void until I receive some sort of correspondence on the status of the repair progress.

    For now, I just wait......
  3. jonnydangerrr Win User

    Anybody else pre order on gamestop.com?

    so I got the confirmation email and a shipping number at 6 this morning, but the UPS tracking site still says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status-- including the scheduled delivery date--
    will be updated." Should I be worried or are they still processing orders?
  4. DENAz666 Win User

    I need a little help about Xbox repairs

    That is correct, you will receive an email with those details :)

    This is taken from the Warranty and Repair page:

    Track the shipment from the service center to you

    When we ship your serviced product from our service center, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website, or contact the carrier for information.

    Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your shipment after this time, contact Xbox Support.
  5. ImSLAYERII Win User

    Xbox One Repair Wrong Tracking Number

    Very aware of what Sony does...that's in reference to their no hold repair procedure and fast service. The package is sent on Thursday.. considering I was able to track my FedEx shipment starting from the time the label was printed...Ieexpected a similar
    procedure....I will shut up and wait
  6. RainingRoses Win User

    Repair delivery

    Hi,

    It’s actually 14 to 21 business days for an official repair or replacement from Microsoft, and this does include shipping time. The exact wait time depends on a various number of factors though such as your country/region, the specific model, etc.

    As confirmed in this support guide:

    Getting your Xbox device serviced | Xbox Support

    > Track your service order status

    After your console or sensor has been received at our service centre, the average time of service is 14 to 21 days, including shipping time.

    Also here:

    Help with your existing Xbox console or accessory service order | Xbox Support

    > Track the shipment from your location to the service centre

    Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier’s website. You can also contact the carrier for more info. Once we receive your product at our service centre, we’ll notify you by email.

    > Track the shipment from the service centre to you

    When we ship your serviced product from our service centre, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website or contact the carrier for info.

    Note It can take up to three days for the shipping status to update on the carrier’s website.

    Hope this helps.
Thema:

XSX sent in for repair - tracking says received, but status still says waiting for shipment...?

Loading...
  1. XSX sent in for repair - tracking says received, but status still says waiting for shipment...? - Similar Threads - XSX sent repair

  2. Is there a way to re cross over your character after accidently deleting it on the xsx...

    in XBoX Games and Apps
    Is there a way to re cross over your character after accidently deleting it on the xsx...: Ok so I did the cross over for the character and accidently deleted it and now I can't re cross over again and now have lost all my years i put in this game and it sucks cause I want to play the...
  3. XSX 2020 MODEL: Resetting a console without losing any purchased content (Including in-game...

    in XboX Insiders
    XSX 2020 MODEL: Resetting a console without losing any purchased content (Including in-game...: Wanting to reset to factory settings. I’m only getting 25mb upload speeds with 1,100mb download speeds. The up used to be 40 not sure why it dropped so low. But want to make sure when I factory...
  4. Xbox Game pass quest not working on XSX Since 02 26 25

    in XBoX Games and Apps
    Xbox Game pass quest not working on XSX Since 02 26 25: I'm Just trying to find out if anyone else has been having issues with quest since 02 26 25 I ve already put in a couple of tickets first one no help just wondering if it's happening to anyone...
  5. My XSX can't play the sea of thieves normally.

    in XBoX Games and Apps
    My XSX can't play the sea of thieves normally.: My XSX playing the sea of thieves always shows Lavenderbeard. I found a way in official website, but I can't get it right.I think it may be the xbox update, because my two machines can't enter the...
  6. xbox xsx上使用Edge浏览器看电影电视剧时一开始没什么问题看着看着就会出现音画不同步,而且老是崩

    in XBoX Games and Apps
    xbox xsx上使用Edge浏览器看电影电视剧时一开始没什么问题看着看着就会出现音画不同步,而且老是崩: xbox xsx上使用Edge浏览器看电影电视剧时一开始没什么问题看着看着就会出现音画不同步,而且老是崩 15864a7b-77c2-400b-bc51-4af1dea49018
  7. Local streaming XSX to PC via Xbox app - any way to extend the idle timeout?

    in XBoX Games and Apps
    Local streaming XSX to PC via Xbox app - any way to extend the idle timeout?: Sometimes I stream games from my Xbox series X to my PC over my local network. Game is running on my console in another room. I'm in my games room on my PC. Not remote streaming from the cloud....
  8. Usb sticks no longer being recognized. ASH XSX.

    in XboX Insiders
    Usb sticks no longer being recognized. ASH XSX.: If anyone has a thumb drive lying around give it a test to see if its still working for me i tried 3. None are recognized by the console. After the most recent Skip Ahead Update on XSX. I have...
  9. XSX Spatial Audio Decoding/ Encoding

    in XBoX on Consoles
    XSX Spatial Audio Decoding/ Encoding: Hello @ everyone, i bought some UHD BR's, to be more specific the three Jurassic World films, they all only have a DTS:X Signal for spatial Audio, no Atmos. Back when I initially bought my XSX...
  10. Factory reset consumes a home Xbox switch - Is this intended? XSX Alpha Skip-Ahead

    in XboX Insiders
    Factory reset consumes a home Xbox switch - Is this intended? XSX Alpha Skip-Ahead: \edit: Before creating this post I contacted Xbox Support regarding the home Xbox switch consumption specifically while doing a factory reset as a troubleshooting step, they advised me to...