XSX sent in for repair - tracking says received, but status still says waiting for shipment...?

Discus and support XSX sent in for repair - tracking says received, but status still says waiting for shipment...? in XBoX on Consoles to solve the problem; I sent my Xbox Series X in for repair on Friday 11/20. According to the tracking information, it was received Tuesday 11/24, but I still haven't... Discussion in 'XBoX on Consoles' started by Troy B, Nov 29, 2020.

  1. Troy B
    Troy B Guest

    XSX sent in for repair - tracking says received, but status still says waiting for shipment...?


    I sent my Xbox Series X in for repair on Friday 11/20. According to the tracking information, it was received Tuesday 11/24, but I still haven't received a an official status update with the repair order that it has arrived at the service center. I know
    with the pandemic and with last Thursday being a US holiday that these likely cause some delays, so I'm not overly concerned yet. Anybody in a similar situation?

    :)
     
    Troy B, Nov 29, 2020
    #1
  2. StevenVillafane Win User

    Xbox 360 slim powers on but wont boot up....

    ***UPDATE***

    I tried to check on the webpage provided to check on the progress of my Xbox's repair/shipment but unfortunately, the page has not shown a single update since the process of having it repaired began. Not cool....

    I took it upon myself to track it via Fedex's tracking number and it has arrived as of Tuesday but now the status lies in the void until I receive some sort of correspondence on the status of the repair progress.

    For now, I just wait......
  3. jonnydangerrr Win User

    Anybody else pre order on gamestop.com?

    so I got the confirmation email and a shipping number at 6 this morning, but the UPS tracking site still says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status-- including the scheduled delivery date--
    will be updated." Should I be worried or are they still processing orders?
  4. DENAz666 Win User

    I need a little help about Xbox repairs

    That is correct, you will receive an email with those details :)

    This is taken from the Warranty and Repair page:

    Track the shipment from the service center to you

    When we ship your serviced product from our service center, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website, or contact the carrier for information.

    Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your shipment after this time, contact Xbox Support.
  5. ImSLAYERII Win User

    Xbox One Repair Wrong Tracking Number

    Very aware of what Sony does...that's in reference to their no hold repair procedure and fast service. The package is sent on Thursday.. considering I was able to track my FedEx shipment starting from the time the label was printed...Ieexpected a similar
    procedure....I will shut up and wait
  6. RainingRoses Win User

    Repair delivery

    Hi,

    It’s actually 14 to 21 business days for an official repair or replacement from Microsoft, and this does include shipping time. The exact wait time depends on a various number of factors though such as your country/region, the specific model, etc.

    As confirmed in this support guide:

    Getting your Xbox device serviced | Xbox Support

    > Track your service order status

    After your console or sensor has been received at our service centre, the average time of service is 14 to 21 days, including shipping time.

    Also here:

    Help with your existing Xbox console or accessory service order | Xbox Support

    > Track the shipment from your location to the service centre

    Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier’s website. You can also contact the carrier for more info. Once we receive your product at our service centre, we’ll notify you by email.

    > Track the shipment from the service centre to you

    When we ship your serviced product from our service centre, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website or contact the carrier for info.

    Note It can take up to three days for the shipping status to update on the carrier’s website.

    Hope this helps.
Thema:

XSX sent in for repair - tracking says received, but status still says waiting for shipment...?

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