Xcloud touch control games blocked by family settings

Hi there VP2370.

I am Lumie and I love to assist you today.

I am so sorry to hear about your students.

Most online games have built-in features that allow users to block or mute other players. This prevents any form of interaction, including chat and voice communication. It's important to familiarize yourself with these features and guide the students on how to use them.

There are several third-party parental control software options available that can help monitor and control online interactions. Software such as Net Nanny, Norton Family, and Qustodio allows for blocking specific contacts and monitoring communication.

If the students are playing on consoles like Xbox or PlayStation, these systems have their own set of parental controls. These controls can be configured to block or restrict communication with specific users. Here’s how it can be done:

PlayStation:

Account Settings: Navigate to the Family Management settings. Here, you can manage the communication settings for child accounts.
Blocking Users: Go to the “Friends” section, select the user to block, and choose “Block.”

Xbox:

Account Settings: Use the Xbox Family Settings app or the console’s Family Settings to control who can communicate with whom.
Blocking Users: Go to the user’s profile, select “More,” and choose “Block.”

I hope this helps!

Let me know if I can be of any further assistance. -Lumie

Hello! You will need to contact our Phone Support team to have the pass code removed. To reach them, follow the prompts here: support.xbox.com/contact-us

Hey Happy, you will need to give phone support a call to resolve this issue. If you're in the US or Canada, you can call them at 800-4MY-XBOX. Please note that you will have to provide identifying details for the account for assistance.

All you need to do is make an account for your son, if you both set the same Xbox to home, he will have access to the games but not Xcloud

The family settings app will allow you to bring your son into your Xbox family as well as give his play limits

https://www.xbox.com/en-US/apps/family-settings-app

Have you tried testing this with another controller? maybe check your sound settings or your privacy settings? might have blocked yourself from your friends. or there is another account as a "parent" in the family settings blocking you from communicating
to others as a "child"?