Xboxx game pass disappeared

Hello @YunusZO! I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If you are having issues locating your purchase, I highly advice you to check your order history using the link below. Make sure to log in using the account you subscribed with.

signing in to your Microsoft account.

If you can't locate your subscription please access the link below:

Microsoft account | Services & subscriptions.

However, if you have checked your Orders as well and do not see them then you might have purchased the Game Pass Ultimate on a separate account.

For further assistance, please Contact us | Xbox Support.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi BTYY. My name is Kyle and I'm an independent advisor.

Can you tell me a bit more about the problem?

Have you received an unexpected charge? Does it show in your account's order history? Check here: https://account.microsoft.com/billing/orders/

Send him a message id imagine if he is not here he will be on his xboxx.

try downloading it from your purchase history in the account management ssecction on your xboxx

Also on Xboxx im able to play games that require gold, but when I go to the gold store to check out the free games it doesnt say I have Gold