xboxone - recently used apps not populating on the home screen

My name is Fernando I'm an independent consultant, I'm happy to help

These steps may help in this case: Press and hold the Xbox  button on your controller.
Select Restart Console > Restart.
After restarting, try starting the app again.
Note If the console appears frozen, press and hold the Xbox  button on the console for about 10 seconds until the console turns off. After the console shuts down, tap the Xbox  button on the console again to restart. Try starting the app again. Clear Cache: Press the Xbox button on the controller.
Go to your profile icon and select “Settings”.
Select "Devices and Connections", then "Blu-ray".
Select "Persistent Storage".
Select "Clear Persistent Storage". (Note) Clearing the cache removes all game updates already downloaded. You will need to download these updates again the next time you play the game.

I hope I helped and see you soon.

Hello!
Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.
Please try the following steps:
1. Press the Xbox button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Remove your account from the console (You need to have your email address handy so that you can log in later).
2. Press and hold the Power button on the front of your Xbox until the console turns off.
3. Unplug the power cord from the back of your Xbox.
4. Wait a minute, and then plug the power cord back in.
5. Press the Power button on your Xbox to turn it back on.
6. Log in to your account again.

If the problem persists, please try a soft reset.
Go to Settings > System > Console info.
There select the option to reset the console while keeping your games and applications.
This process will remove the accounts on your console, you just need to re-enter them with their respective email and password.

I hope the information has been clear, I will be attentive to any questions you may have.
Best Regards.

Thanks. This worked.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

If the problem persists, please try a soft reset.

Go to Settings > System > Console info.

There select the option to reset the console while keeping your games and applications.

This process will remove the accounts on your console, you just need to re-enter them with their respective email and password.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

My experience is similar. I try to load up a game and the initial game screen loads but then it just goes back to the home screen. When I open Games and Apps, it just spins forever, and it never shows the number of "games", "apps", "ready to install", or
"updates". However "memberships" populates just fine. My cable company "Spectrum" has an app and i'm able to watch TV using that App, but "CrunchyRoll" app never loads. Lastly, if I try to go to Settings > System > Storage, the menu freezes. I have to use
the home button to go home and quit the "Settings" app.

My experience is similar. None of the voice commands work for me anymore but on top of that...

I try to load up a game and the initial game screen loads but then it just goes back to the home screen. When I open Games and Apps, it just spins forever, and it never shows the number of "games", "apps", "ready to install", or "updates". However "memberships"
populates just fine. My cable company "Spectrum" has an app and i'm able to watch TV using that App, but "CrunchyRoll" app never loads. Lastly, if I try to go to Settings > System > Storage, the menu freezes. I have to use the home button to go home and quit the
"Settings" app. Is any of this happening to you?