Xboxlivefamily Account Alias

ABip5 · Nov 9, 2021

I have an @xboxlivefamily.com email address and cannot receive emails at this address. I have tried adding another email to the account but it will not allow me to change it to the primary alias (no error windows, it doesn’t even give me the option to change and “Your organization's policies prevent you from changing your primary alias.” appears.)

This account was created when I was a child with the Family Pass many years ago. I have tried to chat with Microsoft about the issue but they don’t seem to have any answers.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid you can only sign in using your Alias but making the primary to receive email notifications isn't quite possible. See more here https://support.xbox.com/en-US/help/account-pro...

I'm really sorry about this. Hope it helps

Jesse E'

I'm sorry about that. I'm afraid there's no way to remove the primary email address

ABip5

So there's no way for Microsoft to remove the restriction to change the primary alias to my secondary email? It just seems ridiculous that it states "Your organization..." when Microsoft is literally the organization.

Peanuts17

Hi! Thanks for the response. Buy my problem is that to get the prompt to reset my Ubisoft Club password it gets sent to the xboxlivefamily email, which doesn't let me access any emails sent to it. The alias doesn't get that account's emails.

Hope to hear back.

Kathy A.

Hello Just 1 Goat,

Thanks for the reply and screenshot you have shared.

We have two suggestions. If issue still persist, you may need to reach out to our live support team for this to be investigated.

Try to visit the Outlook webmail to trigger the @outlook.com email domain. Please use this link: Outlook.live.com
- Sign into your account.
- Once you can see the inbox and other folders, click your profile picture or name alias on the top right of the page.
- Check if your email in there is on @xboxlivefamily.com or @outlook.com.

Another way is to check if your @xboxlivefamily.com was set as specific alias on your account.
- On the same page you have taken your screenshot with.
- Under Sign-in preferences, select the Change sign-in preferences.
- Check if there is an option for you to set different account as primary alias.

If the steps above did not fix the issue, please contact our live support team for this to be investigated. Follow the steps below:

Go to this link: Contact Us - Microsoft Support
Please provide a brief description of the problem and click Get Help;
Click Contact Support at the bottom of the display results.
When you identify the product that is experiencing the problem, click Confirm.
Finally, you can choose to contact a live chat representative or have a live phone representative make a call.

Regards,

Xboxlivefamily Account Alias