Xboxlive rewards not depositing

HitmanPhill · Dec 5, 2016

Posted before never got a clear answer.

xbox reward points won't deposit or give me option to deposit. Says update billing information. I do that and still doesn't fix the problem. Feel like this problem has been going on for a year now. Have Plenty of credits.

Help Please

:)

XBLRewards8 · Dec 5, 2016

Xboxlive rewards not depositing

Hello HitmanPhill,

We responded to your post at (Xboxlive rewards not depositing).

HitmanPhill · Dec 5, 2016

Xboxlive rewards not depositing

Hi.

My Xboxlive reward points are not depositing, and there is no button for me to try and make a deposit. Seems like I've had this problem for a year. Everything was working fine then just ask for updating billing info and never fixes.

Says I need to update billing. ( I have deleted all my info and updated everything)

I have a little more then 88,000 points. Would be great if I could get this problem solved.

Thank You.

XBLRewards8 · Dec 6, 2016

Hello HitmanPhill,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. What this means is that when our process contacts this server for your billable account information, an error occurs that is preventing our deposit process from receiving that data. The location of this billable account is critical
to the deposit, since that is where you access your funds from. When our process realizes that this data is not being communicated, it aborts rather than leave your Credits somewhere that you cannot access them. This missing information is also why our system
is incorrectly asking you to update your data. This issue is currently being worked on by another team, since the database containing your billable account information is not under our control. At the current point in time, they have not yet provided us
with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello HitmanPhill,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. What this means is that when our process contacts this server for your billable account information, an error occurs that is preventing our deposit process from receiving that data. The location of this billable account is critical
to the deposit, since that is where you access your funds from. When our process realizes that this data is not being communicated, it aborts rather than leave your Credits somewhere that you cannot access them. This missing information is also why our system
is incorrectly asking you to update your data. This issue is currently being worked on by another team, since the database containing your billable account information is not under our control. At the current point in time, they have not yet provided us
with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello HitmanPhill,

We responded to your post at (http://forums.xbox.com/en-US/thread/a232f690-a0a3-4a13-8153-274a98aa73f3).

Murphs-A47006C9-2185

All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.

FACELESSICE

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

Smwutches

If you check your digital returns at
http://commerce.microsoft.com it should show you if it is deposits from the rewards program. You can also check your rewards statement on the MyRewards section of the rewards site for when deposits took place. If they took place at the same time as the
deposits on the billing site, then those are definitely from your rewards deposits.

Currency from the rewards program will expire one year after the deposit if it's not used.

There is no word on if/when the program will shut down.

Xboxlive rewards not depositing