Xboxlive Gamertag associated with dead email

Hi Jake! I'm more than happy to help you!

Since you have mentioned that you have been using this account and can't make any changes to it, I just want to clarify if you do have access to this account?

If no, the only option to recover a Microsoft account is through the account recovery webform:

https://account.live.com/acsr

If you're unable to recover the account through the ACSR or password reset, I'm afraid it is no longer possible to access the account.

If you're able to recover the account, (Just in case the old school email was accessed after ACSR) you can switch the email address alias of your old school email as primary and switch it as secondary by adding a new email address alias on your account. Here's how:

Add a new email address on your Microsoft account on account.microsoft.com > Your Info > manage how you sign in > then add the alias.

Note: Make sure that the new email address is not associated with any Microsoft account.

Then switch the new email alias making it as a primary alias and your old school email will be the secondary alias.

Note: This change is only for sign-in preferences. Please do not remove your old school email from your account as this may cause permanent deletion of your files or saved data progress. Remain it as your secondary alias.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

are you guys receiving these emails to the email address that they asked for the email that is not associated with your xboxlive account

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we need to be compensated for this extend investigation time and for the lack of communication

support.xbox.com/.../change-xbox-live-account-info

Do You Still Have The Old X-Box?

Yes: Assuming the older x-box is still functional, sign onto the old xbox (you will probably need to go through the Dashboard Update) and go to the Account Settings. Your Windows Live ID will be accessible. (This
assumes that you know your password and thus can access the account to begin with)

On that note, if you're on the old X-Box, an easy work-around would be to go to the Settings and Memory / Storage. Use a thumb drive or a transfer cable to move the profile itself onto the new x-box.

No OR Yes, But It Doesn't Work: I would recommend contacting Customer Support. You'll need to verify billing information so hopefully you remember all that, but they should be able to get it to you.

If you don't have access to your windows live ID through either of those methods, I would recommend looking back through e-mail records or something because otherwise it's gone, Sry

~H

It sounds like the email that you signed into is not the email that was associated with your brothers gamertag.

You would need to figure out what the email address was that was associated with his gamertag.