xboxapp里的游戏打不开

可以先试试现在微软商店下载minecraft启动器（免费的那个），然后在启动器登录账号，看看启动器里面的游戏能不能打开。以前买的minecraft似乎是跟商城里的不一 ，就算购买了商店也不会显示，只能通过启动器打开。

Hello, ‎huahui king‎,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You have issues with the games on the Xbox app opening, while the EA play games work with no problem. I am happy to help and see if we can solve the issue you are experiencing. Thank you for the screenshot, and I see that you are getting an error related to making sure you are connected to the internet. It can also mean that something could be blocking the Xbox live services that allow you to play the games. Let me provide a couple of suggestions and see if they resolve the problem.

Temporarily disable your security program(s)

False positives occur when your antivirus software incorrectly identifies safe software as malicious. If your antivirus or anti-malware falsely flagged a game, remove the file from quarantine, if necessary, then whitelist the game. To do so, follow the instructions from your manufacturer.

• Sample of Virus & malware checkers that have been known to prevent games from launching:
  
  • Malwarebytes
    
  • Norton & Norton Utilities Ultimate
    
  • Trend Micro Maximum Security
    
  • Comodo Antivirus
    
  • Sophos
    
  • Emisoft Anti-Malware
    
  • Avira
    
  • Avast & Avast Cleanup
    
  • Bullguard​
    

If the games normally launch after disabling your security program, whitelist the game before turning the program back on. To do so, refer to your security software's support website.

Turn Microsoft Defender Firewall on or off

It's important to have Microsoft Defender Firewall on, even if you already have another firewall on. It helps protect you from unauthorized access.

To turn Microsoft Defender Firewall on or off, click here

Use the System File Checker tool to repair missing or corrupted system files. If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device

Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. On the right side, look for Microsoft Store/Xbox App and click it.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to default setting

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

[Associate is using a translator application. Please be aware that poor grammar and incorrect syntax may occur]

好，华辉王，

我希望 今天过得好。欢迎来到 Xbox 社区。感谢您访问 Xbox 论坛。您在打开Xbox应用程序时遇到游戏问题，而EA玩游戏则没有问题。我很乐意提供帮助，看看我们是否可以解决您遇到的问题。感谢您的屏幕截图，我看到您收到与确保您已连接到互联网相关的错误 这也可能意味着某些东西可能会阻止允许您玩游戏的Xbox Live服务。让我提供一些建议，看看它们是否能解决问题。

暂时禁用安全程序

当防病毒软件错误地将安全软件 识为恶意软件时，会发生误报。如果您的防病毒或反恶意软件错误地 记了某个游戏，请从隔离区中 除该文件（如有必要），然后将该游戏列入白名单。为此，请按照制 商提供的说明进行操作。

• 已知可以阻止游戏启动的病毒和恶意软件检查器示例：
  
• 恶意软件字节
  
• Norton & Norton Utilities Ultimate
  
• 趋势科技最高安全性
  
• 科摩多防病毒软件
  
• 索福斯
  
• 艾米软件反恶意软件
  
• 阿维拉
  
• Avast & Avast Cleanup
  
• 斗牛士
  

如果游戏在禁用安全程序后正常启动，请在重新打开程序之前将游戏列入白名单。为此，请参阅安全软件的支持网站。

打开或关闭 Microsoft Defender Firewall

打开 Microsoft Defender 防火墙非常重要，即使您已经打开了另一个防火墙。它有助于保护您免受未经授权的访问。

若要打开或关闭 Microsoft Defender 防火墙，请单击 here

Use the System File Checker tool to repair missing or corrupted system files 如果某些 Windows 功能 法正常工作或 Windows 崩溃，请使用系统文件检查器扫描 Windows 并还原文件。有时损坏的文件可能会导致问题。

使用离线模式在Windows 10上离线玩游戏;此错误也可能归 于 Microsoft 商店 法识别您对游戏的权利的问题。请您点击此链接 Play games offline on Windows 10 using Offline mode | Xbox Support. 然后向下滚动并单击下拉箭头，然后查看如何在设备上启用离线播放的步骤

重置 Windows 10 商店和 Xbox 应用

1. 打开"设置"。

2.转到应用程序 - >应用程序和功能。

3.在右侧，查找Microsoft Store / Xbox应用程序并单击它。

4.将出现高级选项链接。点击它

5.接下来，单击"重置"按钮将Microsoft Store / Xbox应用程序重置为默认设置

我希望这些建议有所帮助！如果这回答了您的问题，请将话题 记为"已回答"。

[助理正在使用翻译应用程序。请注意，可能会出现语法错误和语法不正确的情况]

wounderful !

真是一个世界奇迹

时不时打不开游戏

xgpu的时间不断流逝

turn off this the gaming services and gaming services net SERVICE run very smooth

and all game turn to normal!

thank you very much

[关联正在使用翻译应用程序，请注意可能发生语法错误或不正确的语法]



您好，罗非晨，

谢谢 在论坛上拜访我们！我知道您收到的通知需要管理员批准。这是伟大的， 仍然能够运行游戏，但我确实想建议一个简单的解决方案之前潜水更深一点。

听起来好像您的设备上锁定了两个帐户。打开游戏购买时，请右键单击并选择"作为管理员运行"。如果游戏立即打开而不需要密 ，则您处于正确的帐户上。如果它试图打开但提示您登录，请注意屏幕上显示的帐户，以便您可以测试它可能是帐户问题还是潜在的游戏问题。

期待您的回应！

-塔利



•请通过点击下面的"是"来了解这是否回答了您的问题。