Xbox360 system update done - Kinect Sensor no longer works and showing Error Code C00000C2

Discus and support Xbox360 system update done - Kinect Sensor no longer works and showing Error Code C00000C2 in XBoX on Consoles to solve the problem; We performed the latest Xbox360 system update here in June 2020, and after updating, our Kinect Sensor is no longer working and showing Error code... Discussion in 'XBoX on Consoles' started by lu kayla, Jun 7, 2020.

  1. lu kayla
    lu kayla Guest

    Xbox360 system update done - Kinect Sensor no longer works and showing Error Code C00000C2


    We performed the latest Xbox360 system update here in June 2020, and after updating, our Kinect Sensor is no longer working and showing Error code C00000C2. Any attempt to troubleshoot it by launching Kinect Tuner from Kinect Settings menu displays that
    error. Inserting various Kinect games like Kinectanimals, Kinect Adventures etc. have prompted the need to download additional Kinect updates that have also not resolved this issue.

    Have read almost every help file we can find in the last 5 years on this same subject, and nothing has resolved it yet. Wanted to bounce this off the forum for any other feedback about the latest system update and other Kinect user experiences with this
    error code. The Kinect has been working great (for years) up to this point - years of the kids playing football and dancing. Still have green light on the cable, still plugged into the same AUX port, everything hardware-wise is the same- we did plug in the
    wireless adapter and connect to our home WiFi network for the first time, and we made the latest system software update - but that shouldn’t have nuked Kinect. Yes, it’s on the same flat, level surface it’s always been on.

    The Kinect’s tilt position though is pointing all the way straight down as if it has bottomed out in its vertical down-sweeping view. Our best attempt at diagnosing the issue right now is either a) the system software update has nuked the camera functionality,
    b) the up/down pivot gears are jammed, or c) the sensor that tells the Kinect to pivot up/down is failing to accurately sense and report where it is.

    We did execute the Xbox 360 controller button sequence that allowed us to Remove the prior system update, and re-install it. With a ‘fresh’ system update, the camera appears normal, green light is on, but Kinect does not seem to see us or recognize movements
    that are required to launch games. -No error code at that point yet-. Upon opening Kinect Tuner, the camera seems to make a tiny gear shift noise, attempts to move for ~1 second, then fails, switches to red light, and shows the error code C00000C2 message.

    Once that initial attempt at using Kinect Tuner fails, it never successfully launches or attempts to pivot again. It goes straight to error code. We’re only able to re-try Kinect Tuner by removing the system update, reinstalling it, and testing Kinect Tuner
    and camera movement one time again. Incredibly time consuming. But to us, it looks like the Kinect is possibly not mechanically broken with all the clues that the lights are on and is attempting to pivot…

    Has Microsoft sent anyone here a clean system update direct to their Xbox360 in 2020 to address this kind of issue? We’d like to try that first before we pursue a hardware repair. It’s hardly worth spending $$$ to send it in to Microsoft for repair- we’d
    probably be able to buy two second-hand units for the price of a single repair gamble.

    Anyone have or seen a Kinect teardown or blown apart diagram to open it up and check out the gears w/ best chance to re-assemble correctly?

    Do we have to set it aside and wait for the next system update to see if it self-corrects?

    Thanks to all for your eyes and ideas for our Kinect CPR :'(

    :)
     
    lu kayla, Jun 7, 2020
    #1
  2. lu kayla Win User

    Xbox360 system update done - Kinect Sensor no longer works and showing Error Code C00000C2

    Also >> We're unable to submit the Service Request form -- the NEXT button is greyed out. Is Microsoft not doing service repairs on Kinect anymore? The Service pages already said they do not take chat or phone questions about Kinect. So -- just spell it
    out please MS, has Kinect reached end of Support?


    [​IMG]
  3. xDevilxGirlx421 Win User

    Xbox360 system update done - Kinect Sensor no longer works and showing Error Code C00000C2

    Hi,

    somebody else had this issue and try this and the Kinect worked again for him

    I contacted Xbox support to reinstall the update and that fixed the issue. These are the steps you need to take.

    1. Disconnect the Kinect from the Xbox

    2. Go to the guide, then system settings, then memory

    3. Highlight the hdd and press LB, RB, X, LB, RB, X.

    4. Select yes

    5. When the console restarts, you can reinstall the update and then reconnect the kinect sensor and it should work again.
  4. XBF Javier R Win User

    Kinect

    Hello Cannon,

    We understand that you're experiencing an error code issue c00000c2.

    It is suggested to follow the steps provided through our error C00000C2 occurs when you try to use your Kinect sensor
    support article for direct assistance in regards to this issue.

    Try this and let us know the results.

    Best wishes!
  5. remizyaka-AC4DC611-5 Win User

    Xbox 360 Update 23/2/12

    have the same problem with offline accounts

    + kinect games saves not loading - also with live error

    and after a copule of live errors kinect fail with error code C00000C2 and not working anymore :(
  6. Just a Volunteer Win User

    XBOX failed update error

Thema:

Xbox360 system update done - Kinect Sensor no longer works and showing Error Code C00000C2

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