Xbox360 - ESPN App - Parental Approval

Sked-7F6D8B70-7F6B-4B76-8E28-7F380CEBC52F · Jul 29, 2014

Hi, I just downloaded ESPN to my Xbox360. When I try and login, it says it needs parental approval. Even though I'm 25 (not sure why it's asking me), I've entered in the correct password for my parents' live account and it says it's not valid. My content
settings are turned off under family. My account under privacy is set to adult. I went through a few Xbox Ambassadors, and they weren't able to find the answer either. Hoping someone here can help. Thanks.

:)

ngocphi · Jul 29, 2014

Problem buying Xbox 360 backwards compatible games

You still need parental approval for 360 games

TKP.D Yiğit · Jul 29, 2014

I'm back with the terms and conditions problem once more

I was thinking about that too, surely that constitutes as parental approval without the need for the original parental account?

onyxishere · Jul 30, 2014

Try following the steps at the link below to see if you need to promote your account to adult.

support.xbox.com/.../promote-child-account

onyxishere

Try following the steps at the link below to see if you need to promote your account to adult.

support.xbox.com/.../promote-child-account

The Viral Cyrix

To be able to get the ESPN app to work you need to be with one of the approved internet service providers. You can find the list here.
espn.go.com/.../xboxproviders. As all the only approved providers are USA and Canada only you wont be able to get the app

SwordofWhedon

His parent needs to enable purchases in his account, or use the family app to approve them

Hybrid Vantage

Hi Francia,

I don't believe the cause is the "family" settings. I believe parental controls were placed on the account on my orinigal Xbox360. I recall several years ago, I was requested to put in a different email address to approve a purchase - that email address belonged to my parent.

The "Family" I am in already has me having elevated priviledges - I can approve or decline my step kids getting games etc.

Thanks for your reply.

Mike D1969

So the answer is appreciated but the issue was not a user error the solution was I had to wait for the approval systems to catch up with parental controls. I got the request immediately both in email and the downloaded parental app on my phone. I approved it both places multiple times but kept getting the “dropped ice cream” error page. I think you should just set expectations better and say approval systems will take 24 hours.

Xbox360 - ESPN App - Parental Approval