Xbox X won't play online with Sky broadband

DanielYeates · Jan 6, 2022

Hi,

I've recently bought an Xbox Series X and I'm having a lot of problems with it. I'm quite disappointed, I really thought it would just work out of the box, but I seem to keep running into problems.

It's definitely connected to the internet, I have Ultimate Game Pass, but it won't let me play online very often.

If I open Forza, 99% of the time it has my "Friends/Players" options greyed out. All the cars on the map are "bots" not real players. It's definitely connected to the internet, I managed to download games, I get game invites and I can see who's online in the Xbox Home, and I can see how my progress is against other Forza players. But I can't play online with them.

I've managed to get online twice, I could see my friends and players, drive alongside friends and chat to each other on Forza link. But that's it, just twice. Every other time it just won't connect.

Similarly, on Flight Simulator, all through the game it's telling me it's connected, then disconnected, then connected again etc.

I have Sky fibre, I get about 25 Mbps, the Xbox network checker all seems to be ok, multiplayer test says it's all ok. I have Sky Q with two boxes, if that makes any difference.

I've tried the Sky Hub, and also swapped it out to try an Asus router, still didn't work. I've tried wired and wireless, no difference. The two times I got it to work was after a full power cycle of the Xbox, it works once, then that's it.

Does anyone have any ideas, before I send this back to the shop!

Many thanks,

Dan

:)

K1NG KONN

I know this is an old thread but I have had the same issue with my Series X and One S ever since I switched to Sky.

All other devices work fine, but both Xbox's intermittently just won't connect to Xbox Live (Teredo error). I have tried everything, even manually opening Microsofts recommend ports and it still happens from time to time and no one at Sky seems to have a clue.

I had both Xboxs before I switched to Sky and never had this issue.

I hope you found a fix but for I have actually just switched back to Virgin.

Nursemorph

Quick Resume is especially problematic with FH5...for the 30 seconds it saves, it's just not worth the aggro, especially when people have lost entire saves through using it

DanielYeates

Well, I have sorted multiplayer online play (particularly the issue was with Forza), but with various different solutions.

1. It seemed to take forever to fully connect to the router when I reset the router. It connected to wifi, but wouldn't fully get online for a couple of days for some reason.

2. I put the Xbox into a DMZ on the router which seemed to stabilise things.

3. I discovered I have to fully quit out of Forza before turning off the Xbox. If I just shut down the Xbox mid game using the X button on the controller, the next time I start it up it goes into quick resume and will not reconnect to the internet. Forza will only reconnect to online play if you fully quit out of the game and do a long start up.

SamMarley

Hi,

Did you get this sorted? I have just got Sky broadband today, switched from virgin, and I have the exact same problem. Every check says they're working fine but i can't play any multiplayer games.

Thanks in advance if you can help.

Zombeh Slayer x

I agree, my friend has xboxlive and he can connect but he doesnt have SKY Broadband. So it has to be a problem with the SKY DNS Resolution. It cant be the xboxlive servers as other non sky users are logged in / online. Mate try this DN

Xbox X won't play online with Sky broadband