Xbox X right joystick not working in games. Do anyone know why?

Pirarre Miller · Dec 7, 2023

I have a Xbox X that I purchased brand new in January of this year. A few weeks ago I went to play call of duty and noticed that the right joystick was not working. The issue was that, the joystick did not work in any games or the dashboard. However, when I test the buttons, everything works fine registered. I also connected this controller up to my iPhone, and all the buttons were fine and I was able to play games.

Nonetheless, I continue to have with right joystick not registering on games won the console. Therefore I contacted Microsoft support and sent my Xbox in for repair. I received my Xbox and went to play it today after downloading call of duty etc. and all of a sudden I am having the same issue.

Do anyone have any tips? I can try before I have to contact Microsoft support and the centers unit back in for repair?

:)

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I am sorry to hear that. Have you tried using a different controller on your Xbox? Is it only one specific controller that is malfunctioning on your console? Anyways, here are some tips on how to resolve your issue:
1. Check the battery: Replace the controller batteries with fresh ones, or make sure that the rechargeable controllers are fully recharged.

2. Power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, and then press and hold the Xbox button again to turn the controller back on.

3. Update your controller.

If none of these troubleshooting steps are working, your controller might need to be replaced.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/hardware-network/controller/wireless-controller-solution

I hope this helps.

Nkosana23

That's a bit of a relief. At-least you can play while searching for a solution.

Pirarre Miller

Thank you for your assistance.

I just tried other games that’s cloud based and the right joystick seems to work ok in gameplay but not in the game menus..

Pirarre Miller

I have bought a new controller, tried different batteries in both controllers, reset the console deleting everything and the issue is still there.

The issue started when I downloaded and started to play COD MW5. The game started and I had no functionality in the right joystick. I went to the dashboard and the right joystick still didn’t work. I tested all the buttons on the controller and they all registered, including the right joystick.

I attempted to play Diablo this morning and noticed during game play and the menus, the right joystick did not work. However if I paused the game, I was able to turn my character around by using the right joystick.

I sent my console in for repair about a week ago for the same exact issue. I get it back this past Monday and issue is still there. They didn’t send me a refurbish unit because I recorded my serial number before I shipped it off and it’s the same console. I called Microsoft to see what exactly the issue was and nobody will tell you.

This is horrible to have a game system that cost this much money for not even a month and already having issues.

Nkosana23

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Brilliant.

Xbox X right joystick not working in games. Do anyone know why?