Xbox X Network Connection And Update Issues

Hi Amelia_364,

Welcome to Microsoft Xbox Community Forum. I'm sorry to hear that you're experiencing issues with your Xbox Series X randomly disconnecting from the network. I understand how frustrating this can be. This is not a known issue, and it is likely related to your network settings or router configuration but if deemed that this is already a hardware issue with the console, this can be covered by warranty.

Firstly, I would like to know if you're using a wired or wireless connection to connect your Xbox Series X to the network. If you're using a wireless connection, please try connecting your Xbox Series X to the network using a wired connection to see if the issue persists. This will help us determine if the issue is related to your wireless network.



If the issue persists, please try the following steps:

1. Power cycle your Xbox Series X by holding down the power button on the console for 10 seconds until it turns off. Then unplug the power cable from the console and wait for 30 seconds before plugging it back in and turning on the console.

2. Reset your network settings on your Xbox Series X by going to Settings > General > Network settings > Advanced settings > Alternate MAC address > Clear > Restart.

3. Check your network connection on your Xbox Series X by going to Settings > Network settings > Test network connection. If you see any errors or warnings, try to resolve them by following the suggested solutions.

4. If none of the above steps help, try to update your Xbox Series X's firmware by going to Settings > System > Updates & downloads > Console update available. Follow the instructions on the screen and wait for the update to complete. Then, restart your Xbox Series X and see if the network issue is resolved.



If issue persists, please check this page and follow the steps provided to troubleshoot the issue further: Troubleshoot your network connection speed | Xbox Support



I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

Kind regards,

Marrion

Thank you, Anderson. The console is connected to the router using an Ethernet cord. When I test the network connection, it says it’s all good and connected. However, when I try to update the console, it says “There was a problem with the update. You need this update to use your console, but something went wrong.”

Error code: 0x8B050084 0x00000000 0x000000201

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like you are experiencing issues with your Xbox Series X's network connection and updating the system. There could be a few different reasons why you are experiencing these issues. Here are a few things you can try to troubleshoot and potentially resolve the issue:

Check your Internet connection and make sure it is stable and reliable. You may want to try connecting to a different network, such as a mobile hotspot, to see if the issue persists.

Check for any updates to the router and make sure it is properly configured and functioning properly.

Check for any updates to the console and install any available updates. If the console is unable to update due to an error, you may want to try resetting the console's cache by power cycling it. To do this, turn off the console and unplug it from the power source. Wait a few minutes, then plug it back in and turn it on.

If you are using a WiFi connection, try switching to a wired Ethernet connection to see if that improves your connectivity.

If you are still experiencing issues with the console's network connection, you may want to try resetting the console's network settings. To do this, go to the "Settings" menu and select "General", then "Network Settings". From there, select "Advanced Settings" and then "Reset Network Settings".

Hello nana_io,

Thank you for posting in the Microsoft Community.

I understand that you're experiencing issues connecting your Xbox One X to your home Wi-Fi network. Based on the information you've provided, it seems like the issue might be related to the MAC address of your Xbox One X. Here are a few steps you can try to resolve the issue:



1. Power cycle your Xbox One X and your router: Turn off your Xbox One X and unplug it from the power source. Then, turn off your router and unplug it from the power source. Wait for a few minutes, then plug in your router and turn it on. Wait for it to fully boot up, then plug in your Xbox One X and turn it on.



2. Reset your network settings: On your Xbox One X, go to Settings > Network > Network settings > Advanced settings > Alternate MAC address. Select "Clear" to reset your MAC address. Then, go to Settings > Network > Network settings > Set up wireless network and follow the on-screen instructions to connect to your home Wi-Fi network.



3. Check for updates: Make sure your Xbox One X is up to date with the latest software updates. Go to Settings > System > Updates & downloads > Console update available and follow the on-screen instructions to update your console.



Please see: Troubleshoot a wireless network connection | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I can connect to the other network via laptop or cellphone but not xbox one. I never had an issue until after the last update. it always worked on my x box before that