Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

Discus and support Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV in XBoX on Consoles to solve the problem; Hi, I am getting crazy with my XBOX ONE S. I have two monitors and one TV, namely a old Samsung monitor, a new Samsung monitor and a huge (65) Samsung... Discussion in 'XBoX on Consoles' started by MarcoPollio, Sep 28, 2018.

  1. MarcoPollio
    MarcoPollio Guest

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV


    Hi,

    I am getting crazy with my XBOX ONE S. I have two monitors and one TV, namely a old Samsung monitor, a new Samsung monitor and a huge (65) Samsung TV. The console was working on all of them without problems.

    A couple of week ends ago, it stopped working with the newer monitor and with the TV.

    When I connect the console to the older monitor it sets automatically a resolution of 720p and works well.

    When I connect the console to the newer monitor it sets something at 820p and the image becomes fuzzy green (I attached a video). If I try to change manually the resolution to an other value the screen turns simply black.

    Similar scenario on the TV.

    What can be the problem here?

    I could send it to microsoft, but I am a bit worrying to loose games and other information stored on the hd. I have FIFA in the hard disk (it was together with the new console), whereas I do not have the disk of this game. Can I make a backup of games etc?
    HOw does it work? Simply connect an USB drive?

    Thank you in advance for your help.

    MArco


    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV [​IMG]


    :)
     
    MarcoPollio, Sep 28, 2018
    #1
  2. Xbox One monitor question

    Will my Xbox One work with a 1360x768 monitor through VGA? My TV only supports 720p and my games look really bad...
     
    NarrativeDown, Sep 28, 2018
    #2
  3. VGA Out on First Start

    My monitor does support 720p input and from the post you've linked, the Xbox can output to 720p. How do I get it to output 720p on first start on an adaptor? If it starts off at 1080p my monitor won't display anything. And I'm supposing the 720p input will
    not cause any HDCP problems.
     
    shadowofamirage, Sep 28, 2018
    #3
  4. XBF Nestor S
    XBF Nestor S Guest

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    Hey Marco!!

    Thanks for bringing this issue to us! Now since there are multiple questions we will take this one at a time. First things first, the video issue, go ahead and try our

    4k troubleshooter
    which is posted on our website!
     
    XBF Nestor S, Sep 28, 2018
    #4
  5. XBF Nestor S
    XBF Nestor S Guest
    XBF Nestor S, Sep 28, 2018
    #5
  6. MarcoPollio
    MarcoPollio Guest
    Hi,

    the trobleshooting did not bring much. Setting out all options HDR ect I got in the list of possible resolutions also 640 * 480. The image was ok with this resolution (no fuzzy, no green), but not sufficient for gaming. Then I tried to set better resolutions.
    With 720p the screen remained black, with 1080p was again fuzzy and green, with even higher resolution remained black.

    My impression is that there is a problem with the grafic card... For some reason it is not anymore able to manage good resolutions on bigger monitors.

    I woudl appreciate if you have some further advices....

    thank you in advance.

    Marco
     
    MarcoPollio, Sep 29, 2018
    #6
  7. XBF Nestor S
    XBF Nestor S Guest
    Hey Marco thanks for the response!

    If the troubleshooter was attempted, the next step would be to try a
    soft factory reset
    on the console (while keeping games and apps). If all else fails the way to set up a repair, on that note there are multiple methods of going about this. First would be self service would be through our

    Devices page
    . Give it a shot and keep us posted!
     
    XBF Nestor S, Sep 29, 2018
    #7
  8. MarcoPollio
    MarcoPollio Guest

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    Hi,

    thank you for the answer.

    I tried the soft factory reset. When it restarted the problem was again there. It was quite a challenge to answer all the questions and connect to the microsoft account with such a fuzzy screen.

    Before the factory reset I had selected HDMI (or DVI) instead of automatical recognition with a resolution of 640*480. Once again at this resolution it was working, but it is not the kind of resolution one would expect from a XBOX one.

    Keeping selected HDMI (or DVI) I tried to increase the resolution. At 720 p the screen was a bit fuzzy. At 1080p the screen was fuzzy and green as usual. At 1440p it turned black (but this is probably because the TV does not support 1440p). I have checked
    the specs of the TV. It supports
    Full HD (1920 x 1080 Pixel), thus 1080p.

    When it started after pressing the factory reset button in the menu I could see the resolution being set automatically at 1080p, whereas the image was again fuzzy and green. As soon as I got access to the settings I went back to DVI (or HDMI) and I have
    set 640*480.



    After the factory reset I started fortnite to check, whether it was working. During the starting I got the error 0*800C0005. I was wondering what does it mean. Hopefully nothing too bad.

    Cheers

    Marco
     
    MarcoPollio, Oct 1, 2018
    #8
  9. MarcoPollio
    MarcoPollio Guest
    By the way... I just realised that FIFA 18 is now said to be a DEMO version.

    I had got the fullversion when I bought the console. At that time I think I had to reedem a code somewhere.



    Any suggestion concerning this?

    Thank you in advance.

    Marcp
     
    MarcoPollio, Oct 1, 2018
    #9
  10. Hi there Marco,

    Thanks for reaching out! The
    Error 0x800c0005
    occurs when the Internet connection between your Xbox console or device and the other service is failing. Often this is the result of incompatible Network Address Translation (NAT) types.

    I would recommend to log into your Microsoft account to review all your transaction history on your profile. Click here to

    check your Xbox purchase history
    .

    Hope this helps. Let us know.
     
    XBF Crystal P, Oct 1, 2018
    #10
  11. MarcoPollio
    MarcoPollio Guest
    Thank you for your answer.

    I bought FIFA 18 with a lot of included stuff (see photo).

    Now I have only the demo version on the XBOX.

    I do not understand. It was a soft reset, not a complete reset of the device. The games should have remained.

    Thank you in advance for the answr.

    Marco
    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV [​IMG]
     
    MarcoPollio, Oct 3, 2018
    #11
  12. XBF Nestor S
    XBF Nestor S Guest
    Hey Marco!

    Thanks for keeping us in the loop, that is correct, since what was performed was a soft reset games would be safe. The only thing that could interfere with the games would be that the game license is owned by another account (since all profiles do get kicked
    off the console). The only thing needed to be done would be to sign into the correct account! Give it a shot and let us know if we can assist with this or any other issue or concern!
     
    XBF Nestor S, Oct 3, 2018
    #12
  13. MarcoPollio
    MarcoPollio Guest

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    Hi,

    last update. I have sent the XBOX to the Service in Frankfurth.

    Fortunately, it was still under warranty.

    I have got back a completely different one. It seems that the old one had several problems, before arriving to the point in which it was not able to work on a resolution higher than 720p.

    Installing the new one it has recognised automatically the presence of a 4K display and has taken it over just by click on the question would you shift to 4k.

    The old one did not recognise the 4K screen when I had bought it.

    Furthermore, the old one had a quite noisy hard disk. The new one is much more quite. Well possible that both hard disk and grafic card of the old one had failed.

    I logged the new one with the right account.

    It seems everythink ok.

    Cheers

    Marco
     
    MarcoPollio, Nov 3, 2018
    #13
  14. MarcoPollio Win User

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    By the way... I just realised that FIFA 18 is now said to be a DEMO version.

    I had got the fullversion when I bought the console. At that time I think I had to reedem a code somewhere.



    Any suggestion concerning this?

    Thank you in advance.

    Marcp
  15. MarcoPollio Win User

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    Hi,

    the trobleshooting did not bring much. Setting out all options HDR ect I got in the list of possible resolutions also 640 * 480. The image was ok with this resolution (no fuzzy, no green), but not sufficient for gaming. Then I tried to set better resolutions.
    With 720p the screen remained black, with 1080p was again fuzzy and green, with even higher resolution remained black.

    My impression is that there is a problem with the grafic card... For some reason it is not anymore able to manage good resolutions on bigger monitors.

    I woudl appreciate if you have some further advices....

    thank you in advance.

    Marco
  16. XBF Nestor S Win User

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

  17. XBF Nestor S Win User

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    Hey Marco!!

    Thanks for bringing this issue to us! Now since there are multiple questions we will take this one at a time. First things first, the video issue, go ahead and try our

    4k troubleshooter
    which is posted on our website!
  18. MarcoPollio Win User

    Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

    Hi,

    last update. I have sent the XBOX to the Service in Frankfurth.

    Fortunately, it was still under warranty.

    I have got back a completely different one. It seems that the old one had several problems, before arriving to the point in which it was not able to work on a resolution higher than 720p.

    Installing the new one it has recognised automatically the presence of a 4K display and has taken it over just by click on the question would you shift to 4k.

    The old one did not recognise the 4K screen when I had bought it.

    Furthermore, the old one had a quite noisy hard disk. The new one is much more quite. Well possible that both hard disk and grafic card of the old one had failed.

    I logged the new one with the right account.

    It seems everythink ok.

    Cheers

    Marco
Thema:

Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

Loading...
  1. Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV - Similar Threads - works under 720p

  2. Under Gaming load and GFX card stops working on some games on laptop Aorus 15P

    in XBoX on Consoles
    Under Gaming load and GFX card stops working on some games on laptop Aorus 15P: Under Gaming load and GFX card stops working on some games. This only Recently stared to happen aoe4 worked fine before. When gaming on Dota and cs2 no issues When gaming on Aoe4 and any new...
  3. I bought hogwarts legacy it's been more then 5 working days it's not under my order history...

    in XBoX Accessibility
    I bought hogwarts legacy it's been more then 5 working days it's not under my order history...: So about a week ago or 2 I bought hogwarts legacy for Xbox one the money went off my account twice and then gave error The money is still not back in my account The game is not under my order...
  4. Volume Steps Setting (under Digital Assistants) not working

    in XboX Insiders
    Volume Steps Setting (under Digital Assistants) not working: Trying to report this via the console, but the screen has been hanging for the last 10 minutes and it's my third time trying today. You can configure how many steps to lower the volume when using...
  5. do I need to buy games under my Xbox account for Xbox play anywhere to work?

    in XBoX Games and Apps
    do I need to buy games under my Xbox account for Xbox play anywhere to work?: I got here because I moved to pc and one of my favorite games is sea of thieves which I own A physical copy of, I'm thinking about buying the digital copy but don't want to have a problem and...
  6. Minecraft installed under parent account, will work for 1 child but not the other

    in XBoX Games and Apps
    Minecraft installed under parent account, will work for 1 child but not the other: I have a Microsoft parent account and have added my children into my family group. I bought Minecraft under my parent account. Under my children's Microsoft account I went to the Microsoft...
  7. Minesweeper under Win10 doesn't work - after watching ads

    in XBoX Games and Apps
    Minesweeper under Win10 doesn't work - after watching ads: I have seen two other people post about Minesweeper crashing all the time on the Daily Challenges. They ask if the software is tested properly. With me it often won't start, when I sit through the...
  8. Xbox Recon 70 Headset doesn't work anymore - still under warranty - need to exchange /...

    in XBoX on Consoles
    Xbox Recon 70 Headset doesn't work anymore - still under warranty - need to exchange /...: Our Xbox Recon 70 Headset doesn't work anymore - it is still under warranty - need to exchange / replace. How do we go about getting a replacement? Thanks! d4625c5a-b812-41e7-b704-235417fb4929
  9. Xbox 360 emulation under xbox one x won't work to sign in or download profile

    in XBoX on Consoles
    Xbox 360 emulation under xbox one x won't work to sign in or download profile: So here is the thing. I have received a xbox one x from RMA and wanted to try out some x360 games since i bought gamepass ultimate I also have a physical copy of red dead redemption because i...
  10. I have done everything under the sun to get party chat and in game chat to work, still wont ...

    in XBoX on Consoles
    I have done everything under the sun to get party chat and in game chat to work, still wont ...: I have spent the last month and every day trying to get chat to work. I even had an open NAT but people still couldnt hear my voice through my headset. I can hear people talking, I can host games...