Xbox works under 720p on old monitor whereas it does not work on newer monitor and TV

Hi,

I am getting crazy with my XBOX ONE S. I have two monitors and one TV, namely a old Samsung monitor, a new Samsung monitor and a huge (65) Samsung TV. The console was working on all of them without problems.

A couple of week ends ago, it stopped working with the newer monitor and with the TV.

When I connect the console to the older monitor it sets automatically a resolution of 720p and works well.

When I connect the console to the newer monitor it sets something at 820p and the image becomes fuzzy green (I attached a video). If I try to change manually the resolution to an other value the screen turns simply black.

Similar scenario on the TV.

What can be the problem here?

I could send it to microsoft, but I am a bit worrying to loose games and other information stored on the hd. I have FIFA in the hard disk (it was together with the new console), whereas I do not have the disk of this game. Can I make a backup of games etc?
HOw does it work? Simply connect an USB drive?

Thank you in advance for your help.

MArco





:)

 

Xbox One monitor question

Will my Xbox One work with a 1360x768 monitor through VGA? My TV only supports 720p and my games look really bad...

 

VGA Out on First Start

My monitor does support 720p input and from the post you've linked, the Xbox can output to 720p. How do I get it to output 720p on first start on an adaptor? If it starts off at 1080p my monitor won't display anything. And I'm supposing the 720p input will
not cause any HDCP problems.

 

Hey Marco!!

Thanks for bringing this issue to us! Now since there are multiple questions we will take this one at a time. First things first, the video issue, go ahead and try our

4k troubleshooter which is posted on our website!

 

Now for the games inquiry, the

information about licenses is also posted on our website! Go ahead and let us know if it helped!

 

Hi,

the trobleshooting did not bring much. Setting out all options HDR ect I got in the list of possible resolutions also 640 * 480. The image was ok with this resolution (no fuzzy, no green), but not sufficient for gaming. Then I tried to set better resolutions.
With 720p the screen remained black, with 1080p was again fuzzy and green, with even higher resolution remained black.

My impression is that there is a problem with the grafic card... For some reason it is not anymore able to manage good resolutions on bigger monitors.

I woudl appreciate if you have some further advices....

thank you in advance.

Marco

 

Hey Marco thanks for the response!

If the troubleshooter was attempted, the next step would be to try a
soft factory reset on the console (while keeping games and apps). If all else fails the way to set up a repair, on that note there are multiple methods of going about this. First would be self service would be through our

Devices page. Give it a shot and keep us posted!

 

Hi,

thank you for the answer.

I tried the soft factory reset. When it restarted the problem was again there. It was quite a challenge to answer all the questions and connect to the microsoft account with such a fuzzy screen.

Before the factory reset I had selected HDMI (or DVI) instead of automatical recognition with a resolution of 640*480. Once again at this resolution it was working, but it is not the kind of resolution one would expect from a XBOX one.

Keeping selected HDMI (or DVI) I tried to increase the resolution. At 720 p the screen was a bit fuzzy. At 1080p the screen was fuzzy and green as usual. At 1440p it turned black (but this is probably because the TV does not support 1440p). I have checked
the specs of the TV. It supports
Full HD (1920 x 1080 Pixel), thus 1080p.

When it started after pressing the factory reset button in the menu I could see the resolution being set automatically at 1080p, whereas the image was again fuzzy and green. As soon as I got access to the settings I went back to DVI (or HDMI) and I have
set 640*480.



After the factory reset I started fortnite to check, whether it was working. During the starting I got the error 0*800C0005. I was wondering what does it mean. Hopefully nothing too bad.

Cheers

Marco

 

By the way... I just realised that FIFA 18 is now said to be a DEMO version.

I had got the fullversion when I bought the console. At that time I think I had to reedem a code somewhere.



Any suggestion concerning this?

Thank you in advance.

Marcp

 

Hi there Marco,

Thanks for reaching out! The
Error 0x800c0005 occurs when the Internet connection between your Xbox console or device and the other service is failing. Often this is the result of incompatible Network Address Translation (NAT) types.

I would recommend to log into your Microsoft account to review all your transaction history on your profile. Click here to

check your Xbox purchase history.

Hope this helps. Let us know.

 

Thank you for your answer.

I bought FIFA 18 with a lot of included stuff (see photo).

Now I have only the demo version on the XBOX.

I do not understand. It was a soft reset, not a complete reset of the device. The games should have remained.

Thank you in advance for the answr.

Marco

 

Hey Marco!

Thanks for keeping us in the loop, that is correct, since what was performed was a soft reset games would be safe. The only thing that could interfere with the games would be that the game license is owned by another account (since all profiles do get kicked
off the console). The only thing needed to be done would be to sign into the correct account! Give it a shot and let us know if we can assist with this or any other issue or concern!

 

Hi,

last update. I have sent the XBOX to the Service in Frankfurth.

Fortunately, it was still under warranty.

I have got back a completely different one. It seems that the old one had several problems, before arriving to the point in which it was not able to work on a resolution higher than 720p.

Installing the new one it has recognised automatically the presence of a 4K display and has taken it over just by click on the question would you shift to 4k.

The old one did not recognise the 4K screen when I had bought it.

Furthermore, the old one had a quite noisy hard disk. The new one is much more quite. Well possible that both hard disk and grafic card of the old one had failed.

I logged the new one with the right account.

It seems everythink ok.

Cheers

Marco