Xbox won't update even after a reset and is now unusable

Discus and support Xbox won't update even after a reset and is now unusable in XBoX on Consoles to solve the problem; I have turned my Xbox One on last night to find it needed an update, I accepted the update and waited while it downloaded and went through the motions.... Discussion in 'XBoX on Consoles' started by DougS123, Oct 9, 2022.

  1. DougS123
    DougS123 Guest

    Xbox won't update even after a reset and is now unusable


    I have turned my Xbox One on last night to find it needed an update, I accepted the update and waited while it downloaded and went through the motions. It returned an error message, which I followed through the troubleshooting guide online to find I needed to use the Offline Software Update process to fix it. I have then attempted to install the OSU2 update, which it appeared to do, I then tried to install the OSU1 update and since then it will just sit on a black screen with an orange/yellow circle that "bounces" big and small on the screen. After about 30 minutes it says it has an error and I rinse and repeat.

    I have tried multiple resets, including the total factory reset that will lose all of my saved games. I did the full factory reset, then OSU3, then OSU2 and then OSU1 to make sure I hadn't missed anything at all. It now won't give me anything more than error messages, and then the Troubleshooting menu where I can turn it off, restart it or run the offline update option (which then goes through what looks like it will work, then it resets and sits at the orange/yellow circle screen). I can't even access my regular settings to see if it has internet access etc.

    At a loss as to what I need to do now, very frustrated that a standard update has essentially bricked my Xbox. I have followed the troubleshooting guides properly, doing the proper power down processes, turning it on using the three buttons on the console etc.

    Anyone got any ideas?

    :)
     
    DougS123, Oct 9, 2022
    #1
  2. Don L1 Win User

    Xbox won't update even after a reset and is now unusable

    I have went thru the exact same problem and my system was perfect before this update happened. This is not acceptable and we should be compensated and/or have the Xbox repaired at the cost of Microsoft. I’ve waited for two days to talk to managment and have been on hold for far too long. I’m disappointed and let down. A company of this size should have this figured out instead of saying the Xbox should be repaired… It is not a hardware issue for me one day perfect next day update sent and cant use the Xbox…. Not acceptable!
  3. Ronnieee Win User

    Xbox won't update even after a reset and is now unusable

    Hi there! This is Ronnie, an independent adviser.

    Nice to meet you and I hope you are having a great day!

    I understand you need help on your Xbox update.

    Sorry to hear about what happened there with the console.

    I believe that the console is not taking anymore updates and this happens mostly if the Xbox is already having issues on it's hardware. None of the Xbox updates will break your console but if in any case that the Xbox is trying to update, it may mean that the Xbox got the update deleted for some reason and it could no longer get an update due to some issues with the system.

    I also believe you have done everything to try and fix the console from updating, offline update and resetting the console are the last options and if those steps will not work, I would already suggest having the console repaired.

    You can check for services on this link:

    https://account.microsoft.com/devices/

    Hope that helps!
  4. Un7ouCh Win User

    Xbox One is connected to the internet but cannot update or connect to Xbox Live.

    Just posting so this gets more attention. Same exact problem here and followed your exact steps - over the phone with a MS tech support rep. After a factory reset (keeping my apps & games), I'm stuck with an unusable box for the time being because it won't
    update.
  5. Tonedcos Win User

    Xbox won't sign in to live, did restore per microsoft, now wont update after the reset and is now unusable

    Iv'e had the same issue for 4 days now. Can't access any games, as there all online games, i can't even play offline. Sort it soon please, about to unsub, not paying for a service i'm not allowed to use.
  6. Darhyl Amizola Win User

    Xbox won't sign in to live, did restore per microsoft, now wont update after the reset and is now unusable

    Hi there! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Xbox Live. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

    This is quite an odd case indeed. I understand that you have already exhausted all the possible workarounds, but we will need to isolate the case further. Have you tried signing into a different Xbox account to see if it works?

    Since you have tested your wireless connection and it doesn't work, try to use an ethernet cable for a network wired connection.

    Also, since you have mentioned that you can't access the Xbox game pass games, kindly try to confirm if you have an active Xbox game pass subscription on your account by signing on to account.microsoft.com > services and subscription.

    Please take your time and let me know if it works.

    Best Regards,
    Darhyl
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Xbox won't update even after a reset and is now unusable

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