Xbox won't turn off properly.

When i turn off my Xbox one, wether via the pad or voice, it does the following:

light on front of console flashes on and off,

Kinect turns on an off continuously,

A scratching noise can be heard coming from the console, which coincides with the Kinect turning off (scratching noise stops when kinect turns on),

The above continues for 10-15 minutes, then the console shuts all the way down instead of going into instant on mode (light on the psu turns orange)



This only happens when i have a game and apps running when i turn off the system.

Basically, i have to shut down all applications before i turn off, meaning suspending my gameplay overnight is essentially broken.



My console is plugged directly into the wall socket,

Instant on mode is turned on,

I am NOT using an external hard drive.



I have hard reset but the problem persits.

Any help would be appreciated.

Thanks.

:)

 

"Enrollpending"

In the meantime, my game freezes every time I try to use the dashboard menus ("reported" that over a month ago with the report feature), my Hames won't start properly, the turn off options won't come up properly, I can't use the turn off functiona once it
comes up, there'a a bit more problems than that and I'm sure I've been on this pending for 2months.

 

Turning off TV/Projector Optoma HD20

I've properly configured my Xbox to turn on my projector, an Optoma HD20, when I turn on my Xbox, but it won't turn off the HD20. When I say, "Xbox Turn Off" and then, "Yes," it only goes through half the command required to turn off the HD20. There's a
confirmation dialog that comes on the screen, requesting that the off button be pressed again on the remote in order to confirm shutdown.

I don't know how simple it would be to fix, but adding a second IR signal to power off would get the desired result.

 

So it seems my xbox does not shut down correctly even if i quit all applications before turning off.

It's also worth noting that i recently had my xbox and kinect replaced with a brand new unit, and that the previous console also suffered from this issue, which seemed to begin after the febuarury or march update.

Is it a software issue?

Are others experiencing this problem?

Some advice would be appreciated.

Thanks.

 

I would be grateful if support could offer me some insight into why my xbox won't shut down properly, or any potential fixes.

Many thanks.

 

Hey there E Mc Sq,

I'm sorry to hear about the issue. Let's try out some troubleshooting steps to see if we can get things sorted for you.

• Power Cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.
  
• Once your console is completely off, unplug the console from the power source and give it a few minutes.
  
• Then, plug all the cords back in and turn on your console. (Try a different wall outlet if possible)
  
• Use your console and then try shutting it off as you normally would.

Try out those steps above and let me know how it goes. Thanks!

 

Thanks for responding Miss Diggz,

I tried those troubleshooting steps, and at first it seemed to work, but unfortunately the problem returned.

However, i discovered that when my xbox is refusing to shutdown, if i hold down the home button on the joypad for long enough, the pad turns off, and the xbox then immediately shuts down correctly.

It is quite strange (pad is fully updated by the way)

 

Hey again E Mc Sq!

Thanks for sending along the update and what your findings were, I appreciate it! When you have time, I'd suggest trying these additional steps to see if we can narrow down the root cause.

• Unplug the Kinect from your Xbox One console.
• Power Cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.
  
• Once your console is completely off, unplug the console from the power source and give it a few minutes.
  
• Then, plug all the cords back in and turn on your console.
• Use your console and then try shutting it off as you normally would still with the Kinect unplugged.
  

If your console seems to be turning on, working, and turning off normally, try plugging the Kinect back in and doing the steps.

If you're able to complete all those steps in that specific order, I'd love to hear how it went. Thanks!

 

Hi Miss Diggz,

I will follow your steps to the letter, test it out across the next few days and post my results.

Thanks for your continued help.

 

So i:

Unplugged Kinect,

Held down the console power button untill the xbox turned off,

Unplugged everything and left it for 10 minutes,

Plugged it all back in APART from the Kinect....

And the machine still won't shut down properly.

Holding down the home button on the controller while the machine is refusing to shut down also has no affect, so my earlier findings were coincidental.

If i turn off the console within, say, 2 hours of it being on, it shuts down fine, but if the xbox has been on for 5+ hours, thats when the problem seems to occur.

Apart from that, everything else works perfectly.