Xbox won't restore display setting just stays blank screen

Hello Jody,

Good day! Thank you for posting in Microsoft Community.

We understand you are having issues with your Xbox Series X stays blank screen. This issue can be caused by various factors, such as a faulty HDMI cable, a corrupted system update, or a hardware malfunction. No worries, we will do our best to help you sort this out for you to get back to gaming.

To troubleshoot this problem, please follow these steps:
1. Check if your HDMI cable is properly connected to both your Xbox and your TV or monitor. Try using a different HDMI cable or port if possible.
2. If you have an HDMI switch, splitter, or receiver, try bypassing them and connect your Xbox directly to your TV or monitor.
3. Try resetting your display settings:

• Press and Hold the Xbox button on your console for 10 seconds, until it shuts down.
  
• Then press the Xbox button again to turn it on.
  
• As soon as the console starts up, press and hold both the eject button and the pair button for about 15 seconds, or until you hear a second power-up sound.
  
• This will reset your display settings to the default values.
  

4. If none of the above steps work, you may need to perform an offline system update using a USB flash drive. You can find the instructions on how to do this here: Perform an offline system update | Xbox Support

If none of these step's work, you can contact Xbox Live Support for further assistance. They may need to check for repair option of your Xbox console, or you can create online by going to Microsoft account | Devices.

You can reach Xbox Live Support on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

I hope this helps. If you have any other questions or issues, please let me know. We are always happy to assist you.

Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

Hi,

When you switch on console, do you get any display before it powers off? Does it start up with the green splash screen, or does the screen stay blank?

Try the "Reset your display settings" instructions at
support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

Reset Display settings

https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

then set the type of conection

try this Reset Display settings

https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

then set for 4k and type of connection