Xbox won’t refund my game

johnbanjo · Jul 12, 2020

Yeah I recently bought the Xbox one game naruto storm 4 and i just wanted to say it was really bad I try to play with my friends there’s always lag and delays online I even dissconect to and my wifi is really great it! Offline isn’t bad but it’s boring cause
of how easy it is. The game costed $39.99+ on top of that it was just a family member that bought the wrong game I was thinking let me just try it. So after I tried to refund (I bought the game on Monday July 7) and I requested and they denied! Like what it’s
not like I’m going to play the game, it’s digital so I can’t sell it and I can’t ask for another refund for the game!! Worst of of all THEY DIDNT EVEN SEND AN EMAIL FOR THE CAUSE OF THE DENY and they where sopposed to! I really don’t get all this whack can
someone help I just want my money back from this game

Forgot to mention, the lag on this game happens to everyone with good or bad wifi

:)

Tezzarrific

contact support to see if they can help.

if you have played the game for more than 2 hours and/or owned for more than a few days they deny refunds, contact support to explain about the constant lag and the game is broken, they may assist, if you have had several refunds in the past 12 months then
they usually deny too.

johnbanjo

How do i contact them by phone number? If thats the case i dont think i can do that my dad is away in another city for work and same with my mom and my grandma is the only one at home and she wont understand any of this. Unless i could like email them
Or something

Hazzaboi808

it’s not fair how they won’t give us refunds for trash games

{Parity}

No one in the forums can give refunds and the refunds won’t be instant.

StealthLlama131

I would but the refund has been approved and I haven’t got my money back and it won’t let me try and refund it again

Xbox won’t refund my game