XBOX wont play any game, gets stuck on loading screen of the games

Hi AJ,

Thank you for your time and detailed response. I have an XBOX One S which has almost 4 years old. My device no longer has a warranty. I have done several ways and factory reset by deleting everything that was included. I am a bit suspicious about the device's HDD. Do you think it might solve it if I try to replace that part? overall the device is sometimes too slow and gets stuck for a while. but I was able to install games and this makes it more complicated.

Again, thanks for helping.

Regards,

Sirvan

Hi, Sirvan! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing some issues with your console.

Unfortunately, it seems you have already tried all the troubleshooting steps available for this kind of error, which means your console's problem is most likely hardware-related.

1) Is your console part of the Xbox Insider program? is it is, I'd suggest leaving it and doing another factory reset to see if your console works on a non-preview OS build.

2) If the previous step doesn't apply to you, I'd suggest requesting a service order for your console.

Do you know if your console is still under warranty? if your console is under warranty, repairs would be free of cost. Xbox consoles typically have a warranty period of 1 year after purchase, although this may vary depending on your country of residence.

• If you want to check your warranty status and/or issue a service order, click on the next link: https://support.microsoft.com/en-us/devices

Once your console is registered, click on "See details" and start a service order from the "Device coverage" section.

Note: If your Xbox console or Xbox accessory is no longer covered by your Standard Limited Warranty, you may be eligible for out-of-warranty service for a fee. Please refer to this page for more information on out-of-warranty service orders: https://support.xbox.com/en-US/help/hardware-ne...

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I hope this helps!

Best regards.

Cant play any games on XBOX one as well. Games not syncing !! Stuck at loading screen!

Either the current Xbox Alert that gaming is limited is preventing any of my games to load, or this install severely broke my system. I can't play any games now and all of them get stuck on the loading screen.

Same here, after downloading for about 2 days its stuck on the loading screen and my other games wont even start....