Xbox won’t log on or add new account

Hi there! This is Virginia O.

I understand that you want to sign into your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please change your account password. Go to https://account.microsoft.com>;; Security> Change my password.

Try to sign into the Xbox and see if it works.

If incase it won't work please turn on your two step verification here: https://account.microsoft.com>;; Security> Two-step Verification> Turn On.

Kindly try to sign in after turning it on.

And if the same thing happens, please restart the Xbox and then turn off your two-step verification.

Go to https://account.microsoft.com>;; Security> Two-step Verification> Turn Off.

Please try to sign in and see if it works this time.

Thank you for your cooperation.

Trying to log in to his account on tablet but password won’t work there for cant add phone or email to the account

Hi there.. to add Xbox account to New or old account on Xbox. Before log in you well see say Add account or log in. SO click add account and put down email and passwords than it well log you in.

To make new account is easy. Just click make new account than put new email or hotmail than make new passwords and Choose what username than click done than that it.

The account that are logged in game is the same that is logged in your xbox.

To use a different account in the game, you need to create a new Microsoft Account, add it to your console and initiate the game with that new account. Be sure that the account which owns the game is select as "Home Xbox" in Personalization Settings, to be
able to play it.

Ah, i see. Thank you for your response i will follow those steps and give it a go, if all else fails i will contact the IT and see if they can sort it out. Thanks again for all the help i appreciate it