Xbox won't log in to the app on PC, but does on physical xbox

Trevorcraft71 · Jun 12, 2019

Hiya! I've been struggling with a bit of a problem and I've been drawing at straws the last few days trying to fix it. I came into this problem after ~5ish months of active playing of Forza on my computer, but all of a sudden a few days ago, the Xbox app
refused to take my login. It kept spitting out "You're not connected to the internet; Check your network connection and try again" even though logging into microsoft on my browser worked every time, and I'm on working wifi. like it does in this screenshot:

I don't know what it could be, whether its a ban of some kind or just a glitch or whatever, but it's been stressing me out a bit trying to figure it out. I've done every option I can to try and reconnect, but it just registers me as "blocked" like it shows.

If anyone has any advice or idea on what to do I'll gladly take it. I just want to play forza again, frankly. Thank you

:)

Trevorcraft71

Thanks for the idea, but it didn't seem to work. I did it exactly to your words but now its just registering the Xbox app as installed, but I can't access it through settings or Cortana search. If it helps narrow it down any, when I open the Xbox SmartGlass
app, and try to log in, nothing happens there either. Also, Microsoft/Xbox related apps aren't updating in the Microsoft store either. If you have any further idea I'd appreciate it! Thank you so much

XBF Crystal P

Hi there Trevor,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox App.

Have you tried to uninstall/re-install the Xbox App?

I recommend to try the following: Windows App Troubleshooter.

If the issue persist, Here are steps below on how to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*| Remove-AppxPackage

4. Hit Enter.

Once the PC is restarted I suggest re-installing the Xbox App. Here is how:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp*| Remove-AppxPackage

4. Hit Enter.

5. Launch Windows Store and download Xbox App.

Give this a try and let us know the results.

Reklaw X

Is this the new app they recently updated or the older one?

Ackis

If you buy it digitally you can play it on both the Xbox One or the Windows 10 PC. It won't be through the XBox App on the PC, it'll be through it's own app (kinda like Forza or Killer Instinct).

If you buy a physical copy you can only play it on the Xbox One.

Hope this helps.

TheSander562

Hi, thank you for the help, but i'm on pc and not on an xbox. I already tried to log off and then log on to my xbxox account through the xbox app but the game still does the same.

Xbox won't log in to the app on PC, but does on physical xbox