Xbox won't log in to the app on PC, but does on physical xbox

Discus and support Xbox won't log in to the app on PC, but does on physical xbox in XBoX on Windows to solve the problem; Hiya! I've been struggling with a bit of a problem and I've been drawing at straws the last few days trying to fix it. I came into this problem after... Discussion in 'XBoX on Windows' started by Trevorcraft71, Jun 12, 2019.

  1. Xbox won't log in to the app on PC, but does on physical xbox


    Hiya! I've been struggling with a bit of a problem and I've been drawing at straws the last few days trying to fix it. I came into this problem after ~5ish months of active playing of Forza on my computer, but all of a sudden a few days ago, the Xbox app
    refused to take my login. It kept spitting out "You're not connected to the internet; Check your network connection and try again" even though logging into microsoft on my browser worked every time, and I'm on working wifi. like it does in this screenshot:


    Xbox won't log in to the app on PC, but does on physical xbox [​IMG]


    I don't know what it could be, whether its a ban of some kind or just a glitch or whatever, but it's been stressing me out a bit trying to figure it out. I've done every option I can to try and reconnect, but it just registers me as "blocked" like it shows.
    Xbox won't log in to the app on PC, but does on physical xbox [​IMG]


    If anyone has any advice or idea on what to do I'll gladly take it. I just want to play forza again, frankly. Thank you

    :)
     
    Trevorcraft71, Jun 12, 2019
    #1
  2. Trevorcraft71 Win User

    Xbox won't log in to the app on PC, but does on physical xbox

    Thanks for the idea, but it didn't seem to work. I did it exactly to your words but now its just registering the Xbox app as installed, but I can't access it through settings or Cortana search. If it helps narrow it down any, when I open the Xbox SmartGlass
    app, and try to log in, nothing happens there either. Also, Microsoft/Xbox related apps aren't updating in the Microsoft store either. If you have any further idea I'd appreciate it! Thank you so much
  3. XBF Crystal P Win User

    Xbox won't log in to the app on PC, but does on physical xbox

    Hi there Trevor,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox App.

    • Have you tried to uninstall/re-install the Xbox App?
    I recommend to try the following: Windows App Troubleshooter.

    If the issue persist, Here are steps below on how to uninstall and reinstall Xbox app:

    • 1. Click Start, and then type Windows PowerShell on the search box.

    • 2. Right-click, and then select Run as administrator.

    • 3. Type the following command to uninstall Xbox app: Get-AppxPackage
      *xboxapp*| Remove-AppxPackage

    • 4. Hit Enter.

    Once the PC is restarted I suggest re-installing the Xbox App. Here is how:

    • 1. Click Start, and then type Windows PowerShell on the search box.

    • 2. Right-click, and then select Run as administrator.

    • 3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp*| Remove-AppxPackage

    • 4. Hit Enter.

    • 5. Launch Windows Store and download Xbox App.

    Give this a try and let us know the results.
  4. Reklaw X Win User

    Xbox won't log in to the app on PC, but does on physical xbox

    Is this the new app they recently updated or the older one?
  5. Ackis Win User

    Forza Horizon 3 on Windows 10

    If you buy it digitally you can play it on both the Xbox One or the Windows 10 PC. It won't be through the XBox App on the PC, it'll be through it's own app (kinda like Forza or Killer Instinct).

    If you buy a physical copy you can only play it on the Xbox One.

    Hope this helps.
  6. TheSander562 Win User

    Cant play any game that is needing my xbox account login

    Hi, thank you for the help, but i'm on pc and not on an xbox. I already tried to log off and then log on to my xbxox account through the xbox app but the game still does the same.
Thema:

Xbox won't log in to the app on PC, but does on physical xbox

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