Xbox without sound

Hi

I would try power cycling as suggested and check to make sure the volume isn't low or off in game and on the TV itself

Hi! Please try to perform a hard reset/power cycle which might fix the issue: https://support.xbox.com/xbox-one/console/power-cycle-console

If it doesn't, I'd also recommend to do a factory reset with keeping your games and apps (so that you don't have to install them again):

http://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Hey there!

Thank you for letting us know that the issue. We'll be locking the thread. If you ever require any help with any
other issues please feel free to come back to the Xbox Forums for further assistance. Thank you and have a great day.

Thanks ChiefJoboo for your quick response. Do you have an idea when Microsoft will finish the beta stage? They have been marketing to use setup boxes through the XBOX for simplicity which is true.

Hi there,

Take a look into this article https://support.xbox.com/en-CA/xbox-one/console/troubleshoot-sound.

If your Xbox One console is connected to an audio-visual receiver that's connected to your television and you have no sound, follow these troubleshooting steps:

1. Turn on your devices in the following order. Wait for each device to fully power up before starting the next device:
   1. Television
   2. Audio-video receiver
   3. Xbox One console
2. Use the “Input” button on your television's remote control (or the buttons on the television) to switch the input source of your receiver away from the console and then back (for example, HDMI1 to HDMI2, then back to HDMI1).
   
3. Restart the audio-video receiver.
4. Set your TV connection to HDMI:
   1. Press the Xbox button
      to open the guide.
   2. Select Settings.
   3. Select All Settings.
   4. Select Display & sound.
   5. Select Video output.
   6. Select TV Connection.
   7. Select HDMI.