Xbox wireless headset won't turn on

Hello Ratatok, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If the headset won’t turn on when you press the power button, connect the headset to your console using the USB-C cable, then try powering on again. If it still won’t start, verify that the headset is receiving power from the console (the power light should be flashing orange). If the headset isn’t receiving power, try plugging it into a different console or device. If none of these steps work, perform a hard reset of the headset.

To do that;

1. Plug the USB-C cable into the headset and position yourself next to your console, Windows 10 device, or a power outlet with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or outlet yet).
   
2. Hold down the headset’s power button and the mute button simultaneously (both buttons are located on the left earcup), and then quickly plug the USB-C cable into your console, PC, or outlet.
   
3. If the hard reset is successful, the headset should power off.
   
4. Turn the headset back on. (If you continue to hold down the power button throughout the hard reset process, the headset will power off and then power back on.)
   

Note If you hear a tone and the headset’s power light rapidly flickers orange and white, it means you have cleared the headset’s pairing info and not triggered a hard reset. If this happens, try the steps above again.

If none of these steps corrects the problem with your headset, you can request a replacement here: Device service and repair

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

No problem. Please let me know if you need anything else.

Hello Jaiden, my name is Aidan. I am an independent expert and would be happy to help. In order to fix this you can try resetting the headset. To do this, plug the USB cable into the headset but do not plug the other end into anything else. Then hold down the headset's power button and mute button at the same time, and then quickly plug in the other end of the cable to the Xbox, a PC, or an outlet. If this is successful the headset should power off, and then it should turn back on.

Omg, thank you for this fix