Xbox Wireless Headset - will not power off

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Hello,

Im ,

Please Follow These Steps : The Xbox Wireless Headset pairs with an Xbox Series X|S or Xbox One console in the same manner as an Xbox Wireless Controller:

1. Be sure that both the headset and console are powered on.
   
2. Press and hold the green power button on the headset (located on the back of the left earcup) for 4 seconds. You will hear a repeated pairing tone, and the power light on the headset will start flashing.
   
3. Press the Pair button  on your console (the same button you use to pair a wireless controller with your console). The power light on the console will start flashing.
   
4. When the headset and console connect with each other, the power lights on both devices will stop flashing.
   

To connect an Xbox Wireless Headset to a Win10, Android, or iOS device using Bluetooth:

1. Be sure that the headset is powered on.
   
2. Press and hold the green power button on the headset (located on the back of the left earcup) for 4 seconds. You will hear a repeated pairing tone, and the power light on the headset will start flashing.
   
3. Go to the Bluetooth connections menu on your device and scan for available devices. The headset should appear as Xbox Wireless Headset in the available devices list.
   
4. When the headset connects with your device, the power light will stop flashing.
   

If you have trouble connecting an Xbox Wireless Headset, see:

Troubleshoot your Xbox Wireless Headset

The Xbox is designed to allow power draw, over USB, when the system is switched off.

Don't the X11s have an on/off button on the headset? Our X31s do.

The wireless base for the X31s is always on, though.

Yes, the USB port do stay on to power as most people who play on the Xbox will charge their accessories after using the console such as the Wireless Microphone or battery pack. I personally charge my phone, wireless microphone and headset off the console
with no issues.

Hello RONZZZ1,

Thank you for reaching out to us about your issue!

I see that you've tried checking for updates and did not see any available. Have you tried resetting your headset? I've provided the instructions below, but you can also find them along with other troubleshooting methods in our Troubleshoot your Xbox Wireless Headset guide on the Xbox Support website: Troubleshoot your Xbox Wireless Headset | Xbox Support

To perform a hard reset of the headset:

1. Plug the USB-C cable into the headset and position yourself next to your console or a power outlet with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or outlet yet).
   
2. Hold down the headset’s power button and the mute button simultaneously (both buttons are located on the left earcup), and then quickly plug the USB-C cable into your console, PC, or outlet.
   
3. If the hard reset is successful, the headset should power off.
   
4. Turn the headset back on. (If you continue to hold down the power button throughout the hard reset process, the headset will power off and then power back on.)
   
   (Note If you hear a tone and the headset’s power light rapidly flickers orange and white, it means you have cleared the headset’s pairing info and not triggered a hard reset. If this happens, try the steps above again.)
   

[Let us know if this answered your question by tapping "Yes" below]