Xbox Wireless Headset - Plastic Casing around Mic randomly Cracked

Hello MichaelPatrick23, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm very sorry to hear about the issue you're experiencing with your Xbox Wireless Headset.

I understand your frustration, especially since it seems to be a common problem that other users have also reported

Here are some suggestions you might consider:

Contact Microsoft Support Again: Even though you've already contacted customer support, it might be helpful to try again. Sometimes speaking to a different agent can result in a different solution

Headphone repair: If you feel comfortable doing it, you could try repairing the headphones yourself. Guides are available online, such as at Instructables

which could help you repair the broken plastic case.

Comments and reviews: Consider leaving comments and reviews online about the issue you are experiencing. Not only will this increase awareness of the issue, but it could also put pressure on Microsoft to take action.

Contact a consumer protection office: Depending on the consumer protection laws in your country, you may be entitled to a free repair or replacement if the product you purchased has a major defect.

To conclude and not more importantly, remember that I am a player just like you, only that in this case my position is as an independent advisor, therefore my work tool is my brain and knowledge, therefore I will always try to help until the end.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I bought the headset on March 19, 2022 direct from the Microsoft web site. I've only had it a month. I am currently going through the same issue.

I was able to get a warranty claim and I'm sending in my headset.

Never dropped the headset.

I only noticed the issue because I was getting a constant static/feedback whenever the microphone picked up my voice or any background noise. It was coming through on Xbox Live and the Mic Monitoring.

I think the plastic housing for the microphone is cracking from the pressure of muting the microphone or moving your finger around to press where the mute button it located. Everyone here has a near identical issue with the mic boom housing. That is where the mute button is located. Otherwise its from maneuvering the mic boom when in use.

Overtime the plastic part is cracking from repeated use. It's the only thing that makes any sense.

I'll try to be more careful with the replacement.

It's probably a design flaw.

I just got my headset back a couple of weeks ago and the new one broke in the exact same spot. This is ridiculous.

The base of the mic boom where the Mute button is located extends out past the earcup. So if you place the headset down on the side where the microphone is located it cracks the plastic part.

Hey, you’re not alone with this issue. I also just had this happen to me. There’s another forum post that I just found with the same issue and posted my full reply to the headphone microphone casing cracking out of nowhere and the response from Microsoft. I’m hoping to find out if they know this is an issue with their design and what they intend to do. Such as extending the warranty and offering repairs or replacements due to creating a microphone that’s supposed to bend plastic which will eventually crack the damn housing.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-wireless-headset-warranty-claim/555a5b2d-7175-4448-b9c0-7782c0ebb503?rtAction=1647350050566

[quote user="EvilTwinGX"]The WarHead headset may be wireless, but its mic plug sinto the headset itself

[/quote]No it does not.



The Tritton Warhead is the only fully wireless 360 headset, and this:

My only question is how would you know which controller quadrent it'd be paired to in the case of multiple users./controllers.

is
why. It is the only headset that "pairs" with the 360.



Anything wireless won't work. The mic on the Tritton Warhead is wireless. The mic won't work.