Xbox wireless headset - microphone plastic casing broke

Discus and support Xbox wireless headset - microphone plastic casing broke in XBoX on Consoles to solve the problem; Microphone plastic casing broke and I have seen an insane amount of people with the same issue. Is microsoft doing anything about this? I tried going... Discussion in 'XBoX on Consoles' started by Mich S8286, Apr 4, 2024.

  1. Mich S8286
    Mich S8286 Guest

    Xbox wireless headset - microphone plastic casing broke


    Microphone plastic casing broke and I have seen an insane amount of people with the same issue. Is microsoft doing anything about this? I tried going through the site for warranty but it says my warranty expired over a month before I even purchased them. Customer service is impossible to reach which is totally unacceptable. They were purchased on December 2nd as a christmas gift so they weren't even opened and used until December 25th and broke today April 3rd, which is just over 3 months. I am incredibly annoyed that a $100+ product didn't even last more than a few months and they certainly weren't abused and never left the house.

    :)
     
    Mich S8286, Apr 4, 2024
    #1
  2. JosefLBohorquez Win User

    Microphone casing on wireless headset broke

    Hi and thanks for reaching Microsoft Xbox gamer's community.
    My name is Josef.
    I'm an Independent Advisor

    Hope you're doing great today despite this Bradley

    If your headset it’s on warranty you can request a free replacement from here:
    https://account.microsoft.com/devices?refd=acco...

    But if the warranty it’s over unfortunately you may need to get the headset repaired or get a new pair if you’re not able to find an authorized repair center in your city
  3. Panzerboom Win User

    Xbox wireless headset - microphone plastic casing broke and unable to get fixed

    This is insane. I got the same headset in June 2022 and have the exact same issue at the exact same spot! The plastic crumbled and I had the mute/unmute button with broken plastic in my hand. My warranty expired in October 2022 and I would fight tooth and nail to get this replaced. This is 100% a quality control issue and Microsoft should take ownership of this.
  4. Georges C. Win User

    Xbox wireless headset - microphone plastic casing broke and unable to get fixed

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Master, unfortunately if the headset is out of warranty and the only solution I can recommend is to look for some technical assistance specialized in Games to see if they can help you.

    I have the same headset, bought it at launch but haven't had this kind of problem yet.
  5. Triumph RiderJhQs2 Win User

    Xbox wireless headset - microphone plastic casing broke and unable to get fixed

    Not 1 BUT 2...2 Microsoft Headsets broke in the EXACT same area. TWO!!! So Georges, you are sadly mistaken my friend. I think tons of people have this issue, they just don't say anything or report it. You don't think Microsoft knows about the janky plastic they are using??? Please.

    I like the headset, especially for $100, but after 2 have broken in the same area...nope, won't buy another set from Microsoft at all. This is insanity.
  6. Continue using my Co Win User

    Xbox Wireless Headset Warranty claim

    I just got my headset back a couple of weeks ago and the new one broke in the exact same spot. This is ridiculous.

    The base of the mic boom where the Mute button is located extends out past the earcup. So if you place the headset down on the side where the microphone is located it cracks the plastic part.
Thema:

Xbox wireless headset - microphone plastic casing broke

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