Xbox wireless headset earcup dials have ~60% "dead space"?

Hi Savannah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Regards,

Alvaro

Alright. Be sure the headset volume isn't turned all the way down. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn't rotated completely in one direction, as this will effectively mute either game or chat audio.

Thank you for keeping me updated.

If none of the previously provided steps corrects the problem with your headset, it can be a hardware issue. Therefore your device needs to be replaced.

You’ll need to find your headset’s serial number to register your device and request a replacement. If you still have the device’s original packaging, the serial number can be found on a sticker on the bottom of the box. The serial number is also printed on a sticker located beneath the padding on the headset’s right earcup. To remove the padding and find the serial number:

1. Hold the right earcup by the volume dial and gently pull the earcup padding away from the headset.
   
2. The earcup padding will slip off, revealing the headset speaker underneath.
   
3. The headset serial number is printed on a sticker below the speaker.
   

You can register your device and request a replacement here.

Hey Carly!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Kindly try to create a replacement warranty order for your Xbox wireless headset by signing your account and registering the serial number of your device here at this link: https://support.xbox.com/en-US/help/hardware-ne...

You’ll need to find your headset’s serial number to register your device and request a replacement. If you still have the device’s original packaging, the serial number can be found on a sticker at the bottom of the box. The serial number is also printed on a sticker located beneath the padding on the headset’s right earcup. To remove the padding and find the serial number:

Hold the right earcup by the volume dial and gently pull the earcup padding away from the headset.

The earcup padding will slip off, revealing the headset speaker underneath.

The headset serial number is printed on a sticker below the speaker.

Reference link: https://support.xbox.com/en-US/help/hardware-ne....

Hi Daniel,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device via bluetooth then forget it from the device. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Make sure your headset is updated with the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Note: The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen

For additional troubleshooting steps, please see:

https://support.xbox.com/en-US/help/hardware-ne...

Regards,

Alvaro