Xbox Wireless Headset - Dropping Audio Entirely & Shutting Down Xbox

Hello @TrevorSuave, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

Please follow the the instructions on both links first:

Update your Xbox Wireless Controller | Xbox Support

Xbox Support

The next step will be for you to try and use the headset on different controllers and consoles to confirm it is not an issue with the headset itself.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

The last option would be for you to try and request a replacement for your controller from the microsoft website online.

If nothing from the steps above help you resolve the issue please try to contact the Live Support in case you are the replacement is not successful from your side.

Request an Xbox controller replacement | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I have the same headset and use the xbox wireless adapter to connect. The only workable, but annoying, fix I've found is to go to control panel-> device manager-> sound video and game controllers and disable the HDMI audio output on my video card (I dont
use it anyways). After that, delete the xbox wireless adapter from the network drop down in device manager, be sure to check 'delete drivers as well' when prompted, then unplug/replug the xbox wireless adapter, let it auto install, then connect your headset.
No more audio lag/drop outs/pc freezes/bsod's.....for this time that you're using it. You have to do this every single time you want to connect your headset, at least i do, or i get one or all of these issues. Im open to better options but this does work for
me

6) Select Bitstream format and then select Dolby Digital.

Configuring the Xbox One Stereo Headset Adapter

By default, the Xbox One Stereo Headset Adapter will output both game audio and voice audio which will render the mixer on the A50 Wireless Headset unusable. Follow the below steps to set the Xbox One Stereo Headset Adapter to only output voice audio which
will correct this.

1) Set the mixer on the A50 Wireless Headset to full voice audio. To do this, hold down the voice button on the A50 Wireless Headset until you hear two beeps. Two beeps is an indication that you have fully mixed towards either game or voice depending on
what button you was holding.

2) On the Xbox One Stereo Headset Adapter, hold down the chat audio button until you hear a beep. At this point, you should only be able to hear voice audio from your Xbox One.

3) On the Xbox One Stereo Headset Adapter, hold down the plus button until the voice audio no longer increases.

That's all that's to it! You will now be able to use the microphone from your A50 Wireless Headset on your Xbox One and the mixer will work as intended allowing you to mix between game audio and voice audio with ease. Should you have any further questions
regarding the A50 Wireless Headset and Xbox One, please feel free to post them on this thread and we'll respond as quickly as possible with an answer for you.

This seems to be the same for the Xo7 as well. My co worker said there is not even a volume control turn dial at all.

IMO this is not ok.

That copy paste is saying turn your game audio off to be able to adjust your voice volume.

Thank you! Is it possible that your Xbox Wireless Headset displays as more than one audio device in your audio device list? (ex: Wireless Headset Stereo, Wireless Headset - Hands Free AG)

As the second bullet point notes, I did the power down thing (I have settings such that it doesn't stay on standby, but shuts down entirely). But for the sake of doing it, knowing I'll be asked again, I unplugged the console, waited, and tried again. The issue persists.

As said, this is occurring per game, the dashboard audio remains, and if I plug my headset back in, the audio through the headset works fine. It's just launching certain games where the audio appears to "believe a headset is still in"? That's as good as I can guess at this point, because it only occurs via the headset plugging/unplugging. Currently I cannot get audio to return to Ghost Recon without having my headset in. The workaround to return audio is not known to me.